Zendesk AlternativesOnly apps categorised as CRM Systems

The best CRM alternative to Zendesk is HelpCrunch. It's not free, so if you're looking for a free alternative, you could try HubSpot or Krayin - Laravel CRM. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are CRM Systems so hopefully you can find a suitable replacement. Other interesting CRM System alternatives to Zendesk are LiveAgent, ProProfs Knowledge Base, Help Scout and Deskero.

filter to find the best alternatives

Zendesk alternatives are mainly Help Desk Platforms but may also be CRM Systems or Customer Feedback Managers.  Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
  66
  • ...

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

More about Zendesk
More about Zendesk
Zendesk alternatives page was last updated Mar 28, 2025
Copy a direct link to this comment to your clipboard
Alternatives
  1. HelpCrunch icon

    HelpCrunch

     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    76 HelpCrunch alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Zendesk

     

    • Almost everyone thinks HelpCrunch is a great Zendesk alternative.

    • HelpCrunch is the most popular Android, iPhone & SaaS alternative to Zendesk.

    • HelpCrunch is Paid and ProprietaryZendesk is also Paid and Proprietary
  2. LiveAgent icon

    LiveAgent

     56 likes
    Copy a direct link to this comment to your clipboard

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    222 LiveAgent alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Zendesk

     
  4. HubSpot icon

    HubSpot

     106 likes
    Copy a direct link to this comment to your clipboard

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    66 HubSpot alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Homepage

    HubSpot Features

    1.  Email tracking
    2.  Sales funnel
    3.  Multi-Channel Marketing
    4.  Extensible by Plugins/Extensions
    5.  Multiple Account support
    6.  AI-Powered
    7.  Publishing
    8.  Rich media
    9.  Contextual sales

    HubSpot VS Zendesk

     
  5. Ad
    Screenshot
    LiveAgent icon
    LiveAgent

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widg...

    https://www.liveagent.com
    Learn More
  6. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     30 likes
    Copy a direct link to this comment to your clipboard

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    44 ProProfs Knowledge Base alternatives

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability

    ProProfs Knowledge Base VS Zendesk

     
    Comments about ProProfs Knowledge Base as an Alternative to Zendesk
    Guest
    Positive •Dec 9, 2020
    1

    Very easy setup and much quicker to load than Zendesk.

    Zendesk Icon
    ProProfs Knowledge Base icon

    • Almost everyone thinks ProProfs Knowledge Base is a great Zendesk alternative.

    • ProProfs Knowledge Base is Paid and ProprietaryZendesk is also Paid and Proprietary
  7. Help Scout icon

    Help Scout

     29 likes
    Copy a direct link to this comment to your clipboard

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    125 Help Scout alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Conversation view

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Zendesk

     
  8. Krayin - Laravel CRM icon

    Krayin - Laravel CRM

     2 likes
    Copy a direct link to this comment to your clipboard

    Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.

    194 Krayin - Laravel CRM alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Self-Hosted
    Krayin - Laravel CRM screenshot 1

    Krayin - Laravel CRM Features

    1.  Based on Laravel

    Krayin - Laravel CRM VS Zendesk

     
  10. Deskero icon

    Deskero

     16 likes
    Copy a direct link to this comment to your clipboard

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    137 Deskero alternatives

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Zendesk

     
  11. Deskpro icon

    Deskpro

     17 likes
    Copy a direct link to this comment to your clipboard

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    75 Deskpro alternatives

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base

    Deskpro Features

    1.  Customer service
    2.  Knowledge base

    Deskpro VS Zendesk

     
  12. UserEcho icon

    UserEcho

     59 likes
    Copy a direct link to this comment to your clipboard

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    170 UserEcho alternatives

    License model

    Application types

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Main page

    Properties

    1.  Customizable

    Features

    1. Salesforce icon  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat

    UserEcho VS Zendesk

     
9 of 40 Zendesk alternatives