Zendesk AlternativesOnly apps categorised as Customer Feedback Managers

The best Customer Feedback Manager alternative to Zendesk is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are Customer Feedback Managers so hopefully you can find a suitable replacement. Other interesting Customer Feedback Manager alternatives to Zendesk are UseResponse, Freshdesk, UserVoice and Help Scout.

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Zendesk alternatives are mainly Customer Feedback Managers but may also be Help Desk Platforms or CRM Systems.  Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

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Zendesk alternatives page was last updated Mar 28, 2025
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Alternatives
  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    86 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Zendesk

     
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    Oct 23, 2020
    4

    Much quicker to load and obviously more private

    Most Recent Comment
    Guest
    Positive •Jun 30, 2021
    0

    It's free, open source and have a nice feedback from developers

    MurliVM
    Positive •May 19, 2021
    0

    I have been using Helpscout, I think freescout is the best

    Show more comments
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is LightweightZendesk is not according to our users
  2. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Zendesk

     
    Comments about UseResponse as an Alternative to Zendesk
    Most Recent Comment
    Guest
    Positive •Sep 13, 2021
    0

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

    Stan Fishkin
    Positive •Jun 17, 2019
    1

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

    MayersInc
    Positive •May 13, 2019
    -1

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Zendesk Icon
    UseResponse icon

    • Most users think UseResponse is a great Zendesk alternative.

    • UseResponse is the most popular commercial alternative to Zendesk.

    • UseResponse is Paid and ProprietaryZendesk is also Paid and Proprietary
  4. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    49 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Zendesk

     

    • Most users think Freshdesk is a great Zendesk alternative.

    • Freshdesk is the most popular iPad & Android Tablet alternative to Zendesk.

    • Freshdesk is Freemium and ProprietaryZendesk is Paid and Proprietary
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    https://www.livechat.com
    Learn More
  6. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    195 UserVoice alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting

    UserVoice VS Zendesk

     
  7. Help Scout icon

    Help Scout

     29 likes
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    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    125 Help Scout alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Conversation view

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Zendesk

     
  8. LiveChat icon

    LiveChat

     20 likes
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    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    224 LiveChat alternatives

    License model

    Application types

    Country of Origin

    • PL flagPoland
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app

    Properties

    1.  Lightweight
    2.  Customizable

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required

    LiveChat VS Zendesk

     
  10. Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    98 Tender Support alternatives

    License model

    Application types

    Platforms

    • Online
    Tender Support screenshot 1

    Tender Support Features

    1.  Knowledge base
    2.  On Demand

    Tender Support VS Zendesk

     
  11. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    137 Deskero alternatives

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Zendesk

     
  12. UserEcho icon

    UserEcho

     59 likes
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    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    170 UserEcho alternatives

    License model

    Application types

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Main page

    Properties

    1.  Customizable

    Features

    1. Salesforce icon  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat

    UserEcho VS Zendesk

     
9 of 46 Zendesk alternatives