Universal Chat Alternatives

Universal Chat is described as 'With Universal, you can "meet" your visitors online and turn them into clients. It's a livechat service that allows you to monitor the activities from Telegram apps, and is the only system where users can switch to apps instead of using the web' and is an website in the business & commerce category. There are more than 50 alternatives to Universal Chat, not only websites but also apps for a variety of platforms, including Android, iPhone, Windows and iPad apps. The best Universal Chat alternative is tawk.to, which is free. Other great sites and apps similar to Universal Chat are Chatwoot, Intercom, ProProfs Chat and LiveAgent.

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Universal Chat alternatives are mainly Help Desk Platforms but may also be CRM Systems or Customer Feedback Managers.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Universal Chat.
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With Universal, you can "meet" your visitors online and turn them into clients. It's a livechat service that allows you to monitor the activities from Telegram apps, and is the only system where users can...

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Universal Chat alternatives page was last updated Jun 1, 2023
  1. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    192 tawk.to alternatives

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Dark Mode
    4.  Ad-free
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Visitor tracking
    8.  Triggers
    9.  Chat history
    10.  Online chat
    11.  Customer service
    12.  Helpdesk Ticketing
    tawk.to iconUniversal Chat Icon

    tawk.to VS Universal Chat

    Is tawk.to a good alternative to Universal Chat?
     
    • tawk.to is the most popular Web-based, Windows, Android & Mac alternative to Universal Chat.

    • tawk.to is the most popular free alternative to Universal Chat.

    • tawk.to is Freemium and ProprietaryUniversal Chat is Paid and Proprietary
    • tawk.to is LightweightUniversal Chat is not according to our users
  2. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    211 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3. Facebook Messenger icon  Facebook Messenger integration
    4. WhatsApp icon  Whatsapp integration
    5. Telegram icon  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconUniversal Chat Icon

    Chatwoot VS Universal Chat

    Is Chatwoot a good alternative to Universal Chat?
     
    • Chatwoot is the most popular iPad, SaaS, Android Tablet & Self-Hosted alternative to Universal Chat.

    • Chatwoot is the most popular Open Source alternative to Universal Chat.

    • Chatwoot is Freemium and Open SourceUniversal Chat is Paid and Proprietary
  3. Intercom icon
     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    265 Intercom alternatives
    Intercom screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding
    Intercom iconUniversal Chat Icon

    Intercom VS Universal Chat

    Is Intercom a good alternative to Universal Chat?
     
    • Intercom is the most popular commercial alternative to Universal Chat.

    • Intercom is Paid and ProprietaryUniversal Chat is also Paid and Proprietary
  4. ProProfs Chat icon
     43 likes

    ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...

    100 ProProfs Chat alternatives
    ProProfs Chat screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Windows Phone
    • iPad

    ProProfs Chat Features

    1.  Proactive chat
    2.  Canned responses
    3.  Visitor tracking
    4.  Real-time visitor monitoring
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Statistics and Reports
    8.  Integration with CRMs
    ProProfs Chat iconUniversal Chat Icon

    ProProfs Chat VS Universal Chat

    Is ProProfs Chat a good alternative to Universal Chat?
     
  5. LiveAgent icon
     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    213 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconUniversal Chat Icon

    LiveAgent VS Universal Chat

    Is LiveAgent a good alternative to Universal Chat?
     
  6. Userlike icon
     81 likes

    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    137 Userlike alternatives
    Website Messenger

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Userlike Features

    1.  Real time collaboration
    2.  Chat Bot
    3.  Real-time analytics
    4.  Live Support Chat
    5.  Support for Multiple Users
    6. WhatsApp icon  Whatsapp integration
    7.  Live Broadcasting
    8.  SMS Messaging
    9.  Customer service
    Userlike iconUniversal Chat Icon

    Userlike VS Universal Chat

    Is Userlike a good alternative to Universal Chat?
     
  7. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    219 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required
    LiveChat iconUniversal Chat Icon

    LiveChat VS Universal Chat

    Is LiveChat a good alternative to Universal Chat?
     
  8. Tidio  icon
     30 likes

    Tidio Live Chat is a real-time customer communication service, enhanced with chatbots for 24/7 assistance. It has a free version and paid upgrades for additional features. The installation is simple, allowing immediate use after plugin installation.

    135 Tidio alternatives
    Tidio  screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Google Chrome
    • Shopify
    • Drupal
    • Joomla
    • Wordpress

    Tidio Features

    1.  Customer Segmentation
    2.  Auto Responder
    3.  Live Preview
    4.  Email automation
    5.  Visitor management
    6.  Segmenting visitors
    7.  Live Support Chat
    8.  Email integration
    Tidio  iconUniversal Chat Icon

    Tidio VS Universal Chat

    Is Tidio a good alternative to Universal Chat?
     
  9. Lime Talk icon
     58 likes

    Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors and increase your sales and provide better customer support.

    102 Lime Talk alternatives
    Lime Talk screenshot 1

    License model

    Application type

    Platforms

    • Online

    Lime Talk Features

    1.  Live chat for websites
    2.  Online chat
    3.  Chat widget
    4.  Live Support Chat
    Lime Talk iconUniversal Chat Icon

    Lime Talk VS Universal Chat

    Is Lime Talk a good alternative to Universal Chat?
     
  10. Zendesk Chat icon
     36 likes

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    179 Zendesk Chat alternatives
    Zendesk Chat screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Chat Features

    1.  Live Support Chat
    Zendesk Chat iconUniversal Chat Icon

    Zendesk Chat VS Universal Chat

    Is Zendesk Chat a good alternative to Universal Chat?
     
  11. Smartsupp icon
     60 likes

    Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help you turn visitors into customers.

    116 Smartsupp alternatives
    Respond form your warehouse or on the go with our mobile app

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Windows Phone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Smartsupp Features

    1.  User Session Recording
    2.  Marketing Automation
    3.  Visitor recording
    4.  Canned responses
    5.  Chat Bot
    6.  Simple installation
    7.  Statistics and Reports
    8. Facebook icon  Facebook integration
    Smartsupp iconUniversal Chat Icon

    Smartsupp VS Universal Chat

    Is Smartsupp a good alternative to Universal Chat?
     
  12. UserEcho icon
     59 likes

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    169 UserEcho alternatives
    Main page

    License model

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)

    UserEcho Features

    1. Salesforce icon  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat
    UserEcho iconUniversal Chat Icon

    UserEcho VS Universal Chat

    Is UserEcho a good alternative to Universal Chat?
     
12 of 91 Universal Chat alternatives