Trengo AlternativesOnly apps categorised as Help Desk Platforms

The best Help Desk alternative to Trengo is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Trengo and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Trengo are Zendesk, Freshdesk, UseResponse and LiveAgent.

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Trengo alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Trengo.
Trengo iconTrengo
  3
  • ...

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

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Trengo alternatives page was last updated Sep 29, 2020
  1. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    Properties

    1.  Ad-free

    Features

    1.  Helpdesk Ticketing
    2.  Dockerized
    osTicket iconTrengo Icon

    osTicket VS Trengo

    Is osTicket a good alternative to Trengo?
     
    • osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Trengo.

    • osTicket is the most popular Open Source & free alternative to Trengo.

    • osTicket is Free and Open SourceTrengo is Paid and Proprietary
  2. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconTrengo Icon

    Zendesk VS Trengo

    Is Zendesk a good alternative to Trengo?
     
    • Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Trengo.

    • Zendesk is the most popular commercial alternative to Trengo.

    • Zendesk is Paid and ProprietaryTrengo is also Paid and Proprietary
  3. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Properties

    1.  Ad-free

    Features

    1.  Pricing per agent
    2.  Customer service
    3.  Ads monitoring
    4.  Automatic customer engagement
    5.  Scheduled Reports
    6.  Task assignments
    7.  Supports SSL Certificates
    Freshdesk iconTrengo Icon

    Freshdesk VS Trengo

    Is Freshdesk a good alternative to Trengo?
     
    • Freshdesk is the most popular Mac alternative to Trengo.

    • Freshdesk is Freemium and ProprietaryTrengo is Paid and Proprietary
  4. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    199 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconTrengo Icon

    UseResponse VS Trengo

    Is UseResponse a good alternative to Trengo?
     
  5. LiveAgent icon
     56 likes

    LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.

    209 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconTrengo Icon

    LiveAgent VS Trengo

    Is LiveAgent a good alternative to Trengo?
     
  6. Help Scout icon
     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    118 Help Scout alternatives
    Conversation view

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    Help Scout iconTrengo Icon

    Help Scout VS Trengo

    Is Help Scout a good alternative to Trengo?
     
  7. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    214 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Ad-free
    2.  Lightweight

    Features

    1.  Custom widgets
    2.  Canned responses
    3.  Email automation
    4.  Chat Bot
    5.  Marketing Automation
    6.  Auto Responder
    7.  Customer Segmentation
    8.  Real time collaboration
    9.  Multiple Account support
    10.  End-to-End Encryption
    11.  Two-factor Authentication
    12.  Website Monitoring
    13.  Dark Mode
    14.  No Coding Required
    15.  Knowledge base
    16.  Web-Based
    17.  Integration with CRMs
    18.  Live Support Chat
    LiveChat iconTrengo Icon

    LiveChat VS Trengo

    Is LiveChat a good alternative to Trengo?
     
  8. Zammad icon
     34 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • FreeOpen Source

    Application type

    Platforms

    • Linux
    • Self-Hosted

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    6.  Ruby
    Zammad iconTrengo Icon

    Zammad VS Trengo

    Is Zammad a good alternative to Trengo?
     
  9. Tender Support icon
     11 likes

    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    96 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support iconTrengo Icon

    Tender Support VS Trengo

    Is Tender Support a good alternative to Trengo?
     
  10. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    134 Deskero alternatives
    Deskero screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    Deskero iconTrengo Icon

    Deskero VS Trengo

    Is Deskero a good alternative to Trengo?
     
  11. Solarwinds Web Help Desk icon
     19 likes

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    94 Solarwinds Web Help Desk alternatives
    Solarwinds Web Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management
    Solarwinds Web Help Desk iconTrengo Icon

    Solarwinds Web Help Desk VS Trengo

    Is this a good alternative to Trengo?
     
  12. HelpDesk 3 icon
     3 likes

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    102 HelpDesk 3 alternatives
    HelpDesk 3 screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing
    HelpDesk 3 iconTrengo Icon

    HelpDesk 3 VS Trengo

    Is HelpDesk 3 a good alternative to Trengo?
     
12 of 109 Trengo alternatives