Trengo AlternativesOnly apps categorised as Customer Feedback Managers

The best Customer Feedback Manager alternative to Trengo is Freshdesk, which is free. If that doesn't suit you, our users have ranked more than 100 alternatives to Trengo and many of them are Customer Feedback Managers so hopefully you can find a suitable replacement. Other interesting Customer Feedback Manager alternatives to Trengo are UserVoice, UseResponse, Help Scout and LiveChat.

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Trengo alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Trengo.
Trengo iconTrengo
  3
  • ...

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

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Trengo alternatives page was last updated Sep 29, 2020
  1. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Properties

    1.  Ad-free

    Features

    1.  Pricing per agent
    2.  Customer service
    3.  Ads monitoring
    4.  Automatic customer engagement
    5.  Scheduled Reports
    6.  Task assignments
    7.  Supports SSL Certificates
    Freshdesk iconTrengo Icon

    Freshdesk VS Trengo

    Is Freshdesk a good alternative to Trengo?
     
    • Freshdesk is the most popular Mac alternative to Trengo.

    • Freshdesk is Freemium and ProprietaryTrengo is Paid and Proprietary
  2. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    189 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2.  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconTrengo Icon

    UserVoice VS Trengo

    Is UserVoice a good alternative to Trengo?
     
    • UserVoice is the most popular SaaS alternative to Trengo.

    • UserVoice is Paid and ProprietaryTrengo is also Paid and Proprietary
  3. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    199 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconTrengo Icon

    UseResponse VS Trengo

    Is UseResponse a good alternative to Trengo?
     
  4. Help Scout icon
     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    118 Help Scout alternatives
    Conversation view

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    Help Scout iconTrengo Icon

    Help Scout VS Trengo

    Is Help Scout a good alternative to Trengo?
     
  5. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    214 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Ad-free
    2.  Lightweight

    Features

    1.  Custom widgets
    2.  Canned responses
    3.  Email automation
    4.  Chat Bot
    5.  Marketing Automation
    6.  Auto Responder
    7.  Customer Segmentation
    8.  Real time collaboration
    9.  Multiple Account support
    10.  End-to-End Encryption
    11.  Two-factor Authentication
    12.  Website Monitoring
    13.  Dark Mode
    14.  No Coding Required
    15.  Knowledge base
    16.  Web-Based
    17.  Integration with CRMs
    18.  Live Support Chat
    LiveChat iconTrengo Icon

    LiveChat VS Trengo

    Is LiveChat a good alternative to Trengo?
     
  6. Tender Support icon
     11 likes

    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    96 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support iconTrengo Icon

    Tender Support VS Trengo

    Is Tender Support a good alternative to Trengo?
     
  7. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    134 Deskero alternatives
    Deskero screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    Deskero iconTrengo Icon

    Deskero VS Trengo

    Is Deskero a good alternative to Trengo?
     
  8. Zoho Desk icon
     2 likes

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    76 Zoho Desk alternatives
    Zoho Desk screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zoho Desk Features

    1.  Multiple languages
    2.  Contract Management
    3.  Knowledge base
    4.  Self-Service Integration
    5.  Web-Based
    6.  Helpdesk Ticketing
    Zoho Desk iconTrengo Icon

    Zoho Desk VS Trengo

    Is Zoho Desk a good alternative to Trengo?
     
  9. Zonka Feedback icon
     Like this app

    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    97 Zonka Feedback alternatives
    Zonka Feedback screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Properties

    1.  Works Offline

    Features

    1.  Support for Gestures
    2.  White-labeled
    3.  Question Branching
    4.  Net Promoter Score (NPS)
    5.  Feedback collection
    6.  Skip Logic
    7.  Multiple languages
    8.  Location-based
    Zonka Feedback iconTrengo Icon

    Zonka Feedback VS Trengo

    Is Zonka Feedback a good alternative to Trengo?
     
  10. UserEcho icon
     59 likes

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    169 UserEcho alternatives
    Main page

    License model

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)

    UserEcho Features

    1.  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat
    UserEcho iconTrengo Icon

    UserEcho VS Trengo

    Is UserEcho a good alternative to Trengo?
     
  11. Callbell icon
     37 likes

    Callbell is the easiest way for businesses to handle WhatsApp, Facebook Messenger, Instagram and Telegram conversations. Easy to use as a messaging app but built with powerful collaborative features in mind.

    46 Callbell alternatives
    Callbell screenshot 1

    License model

    Platforms

    • Software as a Service (SaaS)
    • iPhone
    • Android

    Callbell Features

    1.  Customer Analytics
    2.  Social Media Analytics
    3.  Live Support Chat
    4.  Website widget
    5.  Facebook integration
    6.  Customer enrichment
    Callbell iconTrengo Icon

    Callbell VS Trengo

    Is Callbell a good alternative to Trengo?
     
  12. VisionProject icon
     19 likes

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

    196 VisionProject alternatives
    Kanban/task board with drag and drop

    License model

    Platforms

    • Online

    VisionProject Features

    1.  Kanban Board
    2.  Event management
    3.  Software Management
    4.  DMS
    5.  Knowledge Management
    6.  Asset Management
    7.  Email tracking
    8.  Employee Time Tracking
    9.  Resource management
    VisionProject iconTrengo Icon

    VisionProject VS Trengo

    Is VisionProject a good alternative to Trengo?
     
12 of 37 Trengo alternatives