System Center Service Manager AlternativesOnly apps categorised as Help Desk Platforms

The best Help Desk alternative to System Center Service Manager is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 10 alternatives to System Center Service Manager and 18 are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to System Center Service Manager are Zendesk, Freshdesk, GLPI and Zammad.

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System Center Service Manager alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or Issue Tracking Systems. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of System Center Service Manager.

System Center Service Manager

Paid • Proprietary

System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.

More about System Center Service Manager

System Center Service Manager alternatives page was last updated Mar 21, 2022

osTicket
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
105 osTicket alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- Task Management Tool
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Show all NaN osTicket features ▾
+3
osTicket VS System Center Service Manager
Is osTicket a good alternative to System Center Service Manager?
- osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to System Center Service Manager.
- osTicket is the most popular Open Source & free alternative to System Center Service Manager.
- osTicket is Free and Open SourceSystem Center Service Manager is Paid and Proprietary

Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
243 Zendesk alternatives
+1
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zendesk Features
Real time collaboration
Knowledge base
Email integration
On Demand
Show all NaN Zendesk features ▾
Zendesk VS System Center Service Manager
Is Zendesk a good alternative to System Center Service Manager?
- Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to System Center Service Manager.
- Zendesk is the most popular commercial alternative to System Center Service Manager.
- Zendesk is Paid and ProprietarySystem Center Service Manager is also Paid and Proprietary

Freshdesk
Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.
34 Freshdesk alternatives
License model
- Freemium • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
+8
Freshdesk Features
1. Ad-free
2. Pricing per agent
3. Customer service
4. Ads monitoring
5. AI-Powered
6. Automatic customer engagement
7. Scheduled Reports
8. Task assignments
9. Supports SSL Certificates
Show all NaN Freshdesk features ▾
Freshdesk VS System Center Service Manager
Is Freshdesk a good alternative to System Center Service Manager?
- Freshdesk is the most popular Mac alternative to System Center Service Manager.
- Freshdesk is Freemium and ProprietarySystem Center Service Manager is Paid and Proprietary

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Freshdesk
Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and ...

https://www.freshworks.com
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GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
51 GLPI alternatives
License model
- Paid • Open Source
Application types
- Help Desk Platform
- Inventory Management Tool
Platforms
- Self-Hosted
- Software as a Service (SaaS)
+4
GLPI Features
1. Website Monitoring
2. Incident Management
3. Helpdesk Ticketing
4. Reporting
5. REST API
6. Knowledge base
Show all NaN GLPI features ▾
GLPI VS System Center Service Manager
Is GLPI a good alternative to System Center Service Manager?
- GLPI is the most popular SaaS alternative to System Center Service Manager.
- GLPI is Paid and Open SourceSystem Center Service Manager is Paid and Proprietary

Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
38 Zammad alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Linux
- Self-Hosted
+9
Zammad Features
1. Auto Responder
2. Email tracking
3. SLA
4. Knowledge base
5. REST API
6. Customizable
7. Ruby
Show all NaN Zammad features ▾
Zammad VS System Center Service Manager
Is Zammad a good alternative to System Center Service Manager?

ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
170 ProProfs Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
+2
ProProfs Help Desk Features
1. Shared inbox
2. Helpdesk Ticketing
3. Canned responses
4. In-built Bug tracking
5. Custom data fields
6. Reporting
7. Instant Replay
8. Knowledge Management
9. Knowledge Base structuring
Show all NaN ProProfs Help Desk features ▾
ProProfs Help Desk VS System Center Service Manager
Is ProProfs Help Desk a good alternative to System Center Service Manager?

Request Tracker
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
53 Request Tracker alternatives
License model
- Free Personal • Open Source
Application types
- Issue Tracking System
- Help Desk Platform
Platforms
- Linux
- Online
- Self-Hosted
- Perl
Request Tracker Features
1. Extensible by Plugins/Extensions
2. Task Time Tracking
3. Customer service
4. Helpdesk Ticketing
5. Incident Management
6. Bug reporting
7. Customizable triggers
8. Task assignments
9. Dependency Tracking
Show all NaN Request Tracker features ▾
Request Tracker VS System Center Service Manager
Is Request Tracker a good alternative to System Center Service Manager?

DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
207 DeskXpand alternatives
License model
- Freemium • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Software as a Service (SaaS)
+9
DeskXpand Features
1. Desktop Sharing
2. No Coding Required
3. Lightweight
4. Real time collaboration
5. Auto Responder
6. Extensible by Plugins/Extensions
7. Ad-free
8. Helpdesk Ticketing
Show all NaN DeskXpand features ▾
DeskXpand VS System Center Service Manager
Is DeskXpand a good alternative to System Center Service Manager?

OpenSupports
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
58 OpenSupports alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Self-Hosted
OpenSupports Features
Wiki
Helpdesk Ticketing
User Management
Show all NaN OpenSupports features ▾
OpenSupports VS System Center Service Manager
Is OpenSupports a good alternative to System Center Service Manager?

Raiseaticket
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
203 Raiseaticket alternatives
License model
- Free • Proprietary
Application type
- Help Desk Platform
Platforms
- Software as a Service (SaaS)
+3
Raiseaticket Features
1. Email automation
2. Cloud based
3. Realtime Reports
4. Real-time dashboard
5. SLA
6. Clean design
7. Helpdesk Ticketing
8. Remote Support
Show all NaN Raiseaticket features ▾
Raiseaticket VS System Center Service Manager
Is Raiseaticket a good alternative to System Center Service Manager?

Usedesk
Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.
347 Usedesk alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Chrome OS
+4
Usedesk Features
1. Helpdesk Ticketing
2. Bots
3. API Integration
4. Chat Bot
5. Customer service
6. Omnichannel messaging
Show all NaN Usedesk features ▾
Usedesk VS System Center Service Manager
Is Usedesk a good alternative to System Center Service Manager?

Faveo HELPDESK
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
83 Faveo HELPDESK alternatives
License model
- Paid • Open Source
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- MySQL Community Edition
- Self-Hosted
- NGINX
- Apache HTTP Server
- PHP
- Microsoft IIS
+7
Faveo HELPDESK Features
1. Extensible by Plugins/Extensions
2. Auto Responder
3. Helpdesk Ticketing
4. Email integration
5. Knowledge base
6. Dashboard
7. REST API
8. Customizable
9. Workflow
10. API Integration
Show all NaN Faveo HELPDESK features ▾
Faveo HELPDESK VS System Center Service Manager
Is Faveo HELPDESK a good alternative to System Center Service Manager?