Self-Hosted SupportPal Alternatives

    There are many alternatives to SupportPal as a self-hosted solution if you are looking for a replacement. The best Self-Hosted alternative is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to SupportPal and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to SupportPal are UseResponse (Paid), ((OTRS)) Community Edition (Free Personal, Open Source), SuiteCRM (Free, Open Source) and OpenSupports (Free, Open Source).

    This page was last updated Jul 12, 2021

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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    1. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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    2. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
    3. OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
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    4. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.
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      • FreemiumOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • iPhone
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • MySQL Community Edition
      • Self-Hosted
      • NGINX
      • Apache HTTP Server
      • PHP
      • Microsoft IIS
      Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
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      • Online
      • Chrome OS
      • Self-Hosted
      The only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.
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    5. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one.
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    Showing 10 of 25 alternatives