SteamCrate Reviews

Never again

about SteamCrate · · Helpful Not helpful 1 Helpful

Hey guys,

I’m here to share my experience with SteamCrate, so I’m posting this in every relevant thread and review page to spread the word.
It was my first (and last) subscription and here’s how it went:

Let’s start from the beginning. I made two steam crate orders and then I got an email from them saying that my credit card is a fraud and telling me to send them a picture of my ID and credit card. Awesome, right? At first I thought it was a scam, contacted them, apparently it wasn’t. So I had to send the photos to them in an email (non-secure connection). By the way, their email also said ,,we will need this information within 24 hours, or your account may be terminated” and you know what’s the funny part? They sent it to me at night and I had to work the whole day. Stress-free beginning of a new subscription, right?

But that’s not the end. The FAQ says ,,we will send your order on the 16th of every month. As long as you’ve subscribed before Midnight on the 15th of the month, then you’ll get it the same month.” When you order a crate, it automatically becomes a subscription so if you want to cancel it, you have to contact support. Or, in other words, write an email because they don’t have a contact page with an online form. That’s what I did, and I also explained what the FAQ said and that I wish to cancel my future subscriptions and not the current one-month orders. And at that time the whole SteamCrate company seemed to me as if there were a couple of dudes sitting in front of the PC screen wearing just their underwear. Really. That’s basically how I pictured them because of how they spoke to me. Unprofessional communication.

But wait, there’s more! The 18th of the month came and I still didn’t receive the games. Had to write them an email (again). The support (the same guy) answers really fast, less than a day, so consider it a plus. I got the keys sent to me, all written in HTML in one simple email as an answer. The guy only said ,,It should have been sent already. Anyway, here's a copy of your games”, that’s all. No polite forms, no goodbye, nothing professional. Just a dude in his underwear, let’s add a coffee stain now.

Oh, and the games are simple. Absolutely no blockbusters. Those were mostly indie games with positive or mixed reviews; the best ones had around 200 reviews on steam (just a couple of games), one game had just 1 review, the majority had less than 50 reviews, all of them cost just a couple of dollars each. I’d buy such games for someone who knows and likes only tetris. A waste of time and money. The whole crate showcase on their webpage is an absolute bullshit. Oh, and the games that you get are sorted in an alphabetical order as if they took a whole alphabet of games and chopped them up into bundles. My first order had games starting with B,C,D, the second order M,N,O,P.
I also found a reddit post where a user noticed the same pattern of an alphabetical algorithm, here’s the link https://www.reddit.com/r/GameDealsMeta/comments/4ymjyd/steamcrate_is_not_too_great/

This was a very stressful subscription that was forcing me to communicate a lot with the support. I wouldn’t wish that to anyone. So, naturally, I’m never subscribing to them again.

Hope I’ve helped.

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Steamcrate is a ripoff

about SteamCrate · · Helpful Not helpful

About a week ago, Daily Dot had a deal on SteamCrate subscriptions, where you could get 3 months for just shy of $30. I've had great luck with the Humble Monthly Bundle, so I figured getting another subscription service would be a good way to add some more cool titles to my library. Since it was my first Daily Dot purchase, I actually got an additional discount code which dropped the coupon they had for the 6 month subscription to $36, so I figured why not? 60 games for $36? What's not to love?

Well, I'll tell you what's not to love. My first SteamCrate just arrived yesterday, and here's what I got:

Atlantis: Pearls of the Deep
Barnyard Mahjong 3
The Hidden Dragon
Sweet Candy Mahjong
Mini Golf Mundo
Where's My What
Murder Mystery Adventure
Kingdom of Aurelia: Mystery of the Poisoned Dagger
Edge of Twilight- Return to Glory
Mystery Of Rivenhallows

For those of you keeping score at home, that's a match-3 puzzler, 2 different Mahjong games, 4 hidden object games, a mini golf game, a point-and-click adventure game, and one action-adventure title. And most of them have either mixed or overwhelmingly negative reviews. Even at an average of $1.66 apiece, that's a ripoff. Bear in mind that they advertise the service by saying that past crates contained games like Mortal Kombat X and Fallout 4. When I wrote in to express how much this sucks, the SteamCrate rep basically said "it's all random, tough s***. Oh, and if you cancel now, you lose the remaining 5 months you already paid for. Peace!"

When I wrote them, I informed them of my intent to take to social media, forums, review sites, etc., and spread the word about just what a ripoff their service is. Since they didn't take the opportunity to do some basic customer service, I am now doing just that. Behold my misfortune, laugh and learn from it. Don't subscribe to SteamCrate.

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