Spideroak One Backup Reviews

Back your stuff up if you use sync

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Use something like todo-backup to backup your files if you setup syncs using Spider-oak.
Spider-oak syncing is slow as molasses. I signed up for 100 gigs and synced up 'my documents' across 3 computers. I installed a new hard drive on my laptop and restored the sync. Of course it took days to sync up, in fact it's still working on it, I'm used to that slowness already. But over 2 days Spideroak systematically deleted 62036 files and 7150 folders, because the laptop didn't have all the files and folders, it decided that I must have deleted everything.

I went into the recycle bin in Spideroak to look for my files and folders, they were there, but there is no way to sort by date deleted column. At the very least, you should have a way to sort by date deleted to make recovering from these disasters not take a full week of plodding through each and ever folder and subfolder.

Luckily I used another product to backup and it was easy to restore the files. Using spideroak recycle bin would have been a mind-numbingly slow and cumbersome process. The warning about 'exact file structure' when restoring a sync needs to be clarified, why can't it just say 'if you have some folders and files missing on this new pc we are going to delete them from all your other pc's"

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Why you need something like this

  • You should have a good system for backing up your data
  • Despite what you might think, Dropbox, Google Drive, iCloud, etc. aren't good services to use for backup.
  • Dropbox, Google Drive, iCloud, etc. aren't very secure and nothing like as private as you deserve.

Why SpiderOak is different (to mainstream services)

Because Dropbox and their ilk use encryption "at rest" only (ie you send them your data, then they encrypt it using keys _they_have). That means they can de-crypt your data, read it, pass it on to others. That means requests for your data from government surveillance agencies become matters of legal dispute. With Spideroak, giving up your data is only a matter of technological impossibility.

Spideroak encrypts your data on your computer, then sends it to their servers. They don't know your passwords, can't read your data. Nice. (Well... they can see what folders you have. But not the files.) What this means is that 1) your data is far more private, 2) if a hacker hacks their servers, it's ok. Because all the hacker will get is stuff he/she can't read.

Spideroak also protects you against ransomware, nasty software that might infect your computer, encrypt your data with its own password and hold it hostage until you pay to get it unlocked. If you have Spideroak, this is no problem. You can restore your data from a version just before the ransomware struck. Easy peasy.

Spideroak's competitors

Key to Spideroak's model is the idea that you hold the key to the encryption. (Don't lose them; use a password manager like Bitwarden to generate and remember it.) Spideroak's competitors in this field are companies that have a "zero-knowledge" architecture (they don't know/can't know what your files are) and therefore can't be compelled to give it away/lose it. They include Sync.com and Tresorit. You can also use Cryptomator to encrypt files before sending them to Dropbox, Google Drive, etc.

Good stuff

  • Spideroak's prices are reasonable. Maybe even good.
  • Supports Windows, Mac, Linux and mobile!
  • Share your files with the outside world via a room (you publish a folder online), and let people download files as you put them in a folder. You can password protect shared rooms. Nice.
  • Backup and sync! Yay!
  • Spideroak supports open source software (e.g. encryptr)

Not so good

  • Really clunky, outdated interface. Takes quite a while to get used to, and it has been a long time ago that it should have been made more user-friendly.
  • No second-factor authentication (the security could be better)... this more than anything is the reason I'm shaving a star off my review.
  • Can't upload files from the mobile app (Tresorit and Sync.com are much better here).

Bottom line:

  • Don't have a backup option? Get Spideroak.
  • Think Google Drive or Dropbox will save you from malware? They won't. Get Spideroak (or Tresorit, if you can afford it.)
  • One of the drawbacks I listed above a problem? Try Tresorit, Sync.com or Cryptomator.
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Spectacular service. I was turned off at first by the proprietary nature of the interface, but after years of experience with backup programs, including a very difficult and expensive case of Jungle Disk cancer, I can confidently say SpiderOak is the way to go. The best. When I came back to SpiderOak after years of not using it, it still had my old encrypted backups waiting for me. For free. Now I am a happy paying customer, backing up all of my many devices to it, and I hope this continues till I die of very old age in my sleep.

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Everything just works. All important information is covered on their website and support has even answered technical questions for me. It passed every scenario I tested. The features I love are:
-It actually works !!!
-Zero knowledge
-Delta upload (only upload blocks that have changed)
-Deduplication (multiple same files only take the space of 1 file)
-File sharing whitout losing "zero knowledge" of non-shared data thanks to scoped encryption keys.
-Can be set to ask for password at startup

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Having tried to use SpiderOak One on both mac and win for the past eight months or so, I am very disappointed in it. Several times, I have had to recover a mac that had run out of disk space, only to discover the SpiderOak software was using 40GB of disk on a laptop that only was backing up about 8GB.

When I have tried to do recoveries, the one time I really needed the product to work, I couldn't recover my files because there was an unreported database corruption on another host associated with my account, not one holding files I needed to recover. Turns out, much of these problems are design flaws, not just coding issues that could be ironed out in a future release. I finally (after several days) got someone who gave more than stock answers, and a procedure that allowed me to recover the files that I needed.

The interface is oriented toward backing up only selected well known parts of your home directory. Not what I always want.

After losing over fifteen hours in a recovery because I couldn't actually recover my files in a sane manner, I realize that I too, am looking for an alternative.

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Secure, simple backup and fileshareing solution. Works great on all my devices.


Workable and cross-platform

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I used it before reading any controversial review, so I was not aware of users having difficulties with it: and I find none -- except for an initial uncertainty that I'll mention later.
I've been using on five PCs, ranging from very old ones, to quite new ones, from desktop to laptops, and with two different Linux distributions, Windows XP x86, to Windows 7 x64, and I shared some hundreds MiB of data among all them, without any issue.
I found the 'zero-knowledge' feature to be very important, as in the backed-up data I could have had a few sensitive ones, so that was very desirable.

The only initial difficulty I had was about syncing, that I didn't realize was first to set up as back-up, and after that to flag as a sync. Maybe that could be made more clear in the user interface, or in a quick setup documentation.
Another drawback can be memory usage, that I find to be relatively "higher than expected", at around 70-80 MiB of RAM on a Linux Mint DE machine.

In the end I found it to be well working, not intrusive on computer's performance, and hassle free in using it on different platforms. Those were my requirements, with a need of exchanging less than 1 GiB of data, so the free version did perform pretty well for me.


Easy, nice and secured

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I've been using SpiderOak for few month, and I find it really easy to backup and sync all my files. All is encrypted and very secure. It's also very easy to backup your critical files : configure the files you want to backup and then one button click !

I was using Dropbox but I will let it down now. I'll keep my SugarSync for files that don't need high level of security. But for the most important documents, I'll use SpiderOak.


Spideroak: Rough Edges, but Securer than Secure

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SpiderOak not only backs up your files and synchronizes them from anywhere, seamlessly, but it is also a Zero-Knowledge application.

I love the peace of mind that comes from knowing that no one, not even the service owners, can access my remote files but me. Did I mention the "share rooms" for clients or family members? Overall, it just seems more sophisticated than I have come to expect.

Best of all, though, Zero-Knowledge products like spideroak and clipperz are slowly putting control of data on the cloud back where it belongs: with the user.
Products like these help to lessen the ownership of our personal data by myriad different national corporations.

It still has some rough edges, according to other users. Though I have had no problems on my 3 linux machines, many report that though the restore process works it is still much less than seamless.

Still, I cast my lot with the Zero-Knowledge applications.



Anyone Security Conscious would pick this over the competition

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This has most of the features that Dropbox/Sugar Sync has with the exception of smartphone apps. The reason you would WANT this is total security. Dropbox has recently announced they own your data and can access it willingly(when they previously for years lied and said they couldnt).

Sugarsync has the same basic scheme for privacy and security.

SpiderOak's encryption is handled ON YOUR PC, your password is stored there as well, the spideroak staff cannot access your data based on this method giving you as complete privacy as possible.


Spideroak is a great service.

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Total encryption, easy to use software, decent pricing: all makes Spideroak a great service.

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SpiderOak is mostly perfect software in comparison with Dropbox or SugarSync. It allows select folders to share and filter files by extension. SpiderOak can sync more faster if you exclude *.tmp, *.log, desktop.ini and other useless files. So if you need syncronize not huge amount of data SpiderOak is excelent solution, otherwise I reccomend SugarSync. It allows to use 5 gb for free from the box.
By default SpiderOak allows to use 2 Gb of free space. If you want 1 Gb more space, just use a referral link.


FAR better than Dropbox

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I found this app FAR better than Dropbox (annoying one folder limitation). I found it easy to set-up/customize, powerful yet straightforward and doing it's job with no problems.

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I like both: DropBox and SpiderOak, the totally simple DropBox and the more flexible SpiderOak
In DropBox you can only synchronize 1 directory with sub-directories: more simply, but it is a restriction.
With SpiderOak you can synchronize as many different local directories as you want. However, you must specify the directories, which you want to sync. And there are 2 separated steps to define: Backup and Sync. Maybe this is not so simple as in DropBox, but caused by the flexibility to choose freely definable folder pairs. If you want to synchronize a greater number of files/folders for free, it is necessary to use more than one synchronizing service simultaneously and to sign up with bonus registration links, which both services offer. I personally do not think, that setting SpiderOak up for the sync between computers is too difficult. It is a matter of 30 minutes to do the setup for 12 folders. Then you can use it for many years automatically in the background and you have no more work with it.