Smartlook Reviews

So simple and effective !

about Smartlook · · Helpful Not helpful 3 Helpful Report as spam

This product is awesome to understand what is really going on on your website. Free version is not a joke and has good features.

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It is a really convenient product for startup :

  • It is more affordable than Hotjar or Fullstory
  • It record everything. So you can look back on something you didn’t expect to analyse. This is super useful for startup, which have fast changing analytic requirement.
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The new free version (March 2018) is too limited.

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Have been using the Smartlook not for so long but very impressive results. It helped us understand many aspects including visitors behavior, section/ page wise interest, acts like a closed circuit camera on website, learning about bugs/ errors & helping us in quick fixing. Bonus is sharing part which eases our developers job with less head-ache to us.

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Rely useful tool for help desk with smartupp integration. If the user let use we can see his screen and easily understand what is the issue.
The heatmaps are also useful for our product team.

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It help a lot to test new marketing landing page. I have used it to provide fast feedback for UI/UX experts and get understanding of what needs to be updated. It is super fast to setup.

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We know how the UI/UX is performing and what are the areas that we need to improve on. In page analysis has helped us a lot in terms of restructuring our UI. It helps to improve conversion of landing pages. Smartlook has definitely helped us get more sales. Mobile recordings has been very helpful as we could then redesign the mobile layout according to the user behaviour.

Main cons: it can be expensive for freelance consultant.

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