ProProfs Knowledge Base Reviews

A tool for all businesses

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I came to know about ProProfs Knowledgebase from a friend when I was looking for a tool to create FAQ site and this tool helped me completely. I was able to create and publish manuals in minutes and was able to see all the changes in the revision history. This tool is simply amazing!

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It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.

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The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.

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A knowledge management tool - par excellence

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One of the best pro of ProProfs Knowledgebase is revision history so documentation is never lost. Easy to collaborate and create content with permission controls & review process. I use the tool for training and on-boarding new employees. It's a good tool for keeping documents in a central place and revision history is great for quick retrieval of content. Also collaboration is easy by setting up review processes with roles and permissions.

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Best tool for creating FAQs

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I own an online apparel store and I was paying a lot of money on my customer support because we were receiving tons of inquiry via phone calls. I got to know about knowledge base and how it can be used for creating FAQs. Initially, I thought it wouldn’t work but as my bills were piling up, I thought of giving it a shot. Once I created the FAQ site, my customer support calls reduced to half! It was incredible!

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