ProProfs Help Desk Reviews

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ProProfs helpdesk helps me to provide customer support and enhance engagement with customers.

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The User interface is delightfully simple and they offer telephonic Customer Support as well as 24X7 Support. The Smart Reports are a Plus as they get updated Realtime. It comes with a 15 day free Trial.

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Pricing and interface are very attractive

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It is a great customer support tool that helps to track user queries and requests. My support team can effectively resolve customer issues. Also, it comes integrated with survey maker, chat, and knowledge base.

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Shared inbox feature is quite helpful for us to manage incoming emails & better serve our customers!

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I love it! This tool makes it so easy for me to know how many tickets are assigned to me and which tickets need to be dealt with on an urgent basis. Not only that, ProProfs Help Desk also makes it really easy for me to divide one ticket into multiple sub tickets and assign to other agents. It’s great!

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Personally, I really love this tool when it comes to customer support. The entire ticket management system is really easy to implement and use.

Also, tracking agents’ work and seeing if they are performing optimally is also really easy with this help desk software.

It has the option to create insightful reports to gain insight into agent performance and customer satisfaction. Great tool!

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I love ProProfs Help Desk! Ever since I started using it, it has made it so easy to manage all my customer questions and answer them WITH my support agents. I can involve any support agent if I feel like they will be more accurate in answering the customers’ questions. Easy to use and hassle-free ticket management are the two things I love about this tool!

Having a solution that makes it intuitive to handle customer challenges without adding to their problems was a welcoming idea for me. That's one of the take home of this app, but I still believe they can still do better. But so far, kudos to the people behind the software.

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ProProfs Help Desk, for me, has really helped manage all my customer questions so easily and efficiently that it has really impacted our customer satisfaction rates. Not only that, this tool also made it really simple to understand where my team can improve and train them to deliver better customer service. No matter how many questions customers ask, you will always know what to tell them and answer them instantly.

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ProProfs Help desk is a customer support tool that is powered by collaborative email. It has an email-like interface and comes with multiple features. Shared inbox, issue tracking, child tickets, in-built survey, and canned responses are a few of the major features of this help desk software. It is seamlessly integrated with the knowledge base and chat products offered by the same company ProProfs.

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Proprofs is an amazing help desk ticketing system I have used till date. It has done wonders for my agents, as they can save on their time and efforts in answering the same questions time and again. Customers feel valued with the timely responses. Due to the knowledge base integration, customers help themselves and we are able to save on the support costs.

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