4.6 out of 5 with 32 ratings

ProProfs Help Desk Reviews

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The User interface is delightfully simple and they offer telephonic Customer Support as well as 24X7 Support. The Smart Reports are a Plus as they get updated Realtime. It comes with a 15 day free Trial.

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The shared inbox is very easy to use. It was not available in other products.

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I really like the proprofs help desk interfase. Very helpful for customers support.

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Shared inbox feature is quite helpful for us to manage incoming emails & better serve our customers!

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ProProfs Help Desk, for me, has really helped manage all my customer questions so easily and efficiently that it has really impacted our customer satisfaction rates. Not only that, this tool also made it really simple to understand where my team can improve and train them to deliver better customer service. No matter how many questions customers ask, you will always know what to tell them and answer them instantly.

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Pricing and interface are very attractive

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It is a great customer support tool that helps to track user queries and requests. My support team can effectively resolve customer issues. Also, it comes integrated with survey maker, chat, and knowledge base.

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The best part about ProProfs Help Desk is its Gmail-like shared inbox that helps our agents stay on top of tickets, keep track of latest and pending tickets, and resolve them at the earliest. Managing tickets has become a lot easier since the time we started using this software.

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Simple,elegant Interface. I loved the Smart Reporting feature, the internal comments feature and Integrations.

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Proprofs Help Desk has a Gmail like user interface, making it super simple to navigate. The support team is great and very responsive and they make sure that your query is resolved, followed by a follow-up call asking if you were satisfied or not.

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I like the shared inbox feature

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This is the best software to track the customer issues for my e-commerece website.

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it's very user-friendly. i like its shared inbox, canned templates and reporting features

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I really like the notes for agents feature. It helps other agents to learn where their other team member left off and how they should go about when trying to provide a resolution to a customer.

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