ProProfs Help Desk Reviews

about ProProfs Help Desk · · Helpful Not helpful 1 Helpful Report as spam

It is a great customer support tool that helps to track user queries and requests. My support team can effectively resolve customer issues. Also, it comes integrated with survey maker, chat, and knowledge base.

reply
about ProProfs Help Desk · · Helpful Not helpful Report as spam

ProProfs Help desk is a customer support tool that is powered by collaborative email. It has an email-like interface and comes with multiple features. Shared inbox, issue tracking, child tickets, in-built survey, and canned responses are a few of the major features of this help desk software. It is seamlessly integrated with the knowledge base and chat products offered by the same company ProProfs.

reply
about ProProfs Help Desk · · Helpful Not helpful Report as spam

Proprofs is an amazing help desk ticketing system I have used till date. It has done wonders for my agents, as they can save on their time and efforts in answering the same questions time and again. Customers feel valued with the timely responses. Due to the knowledge base integration, customers help themselves and we are able to save on the support costs.

reply