4.8 out of 5 with 12 ratings

ProProfs Chat Reviews

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Simplified and useful from the first day of Implementation. helped us a great deal in our small e-commerce business.

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It's fast, easy and installs very quickly.
Plus, has a lot of integration options that allows any business to create their support suite easily.

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Ability to answer customer queries in real-time helps us capture more leads and boost our sales.

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Awesome features. I am using this tool since 2.5 years at my organization and I am quite satisfied with it. It works well for me!

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It's designed to be simple and smart and integrates optimally with our MS Dynamics CRM for automated migration of all conversation we have on website to our CRM.

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One of the most cost effective solution available in market for interacting with website visitor. Also, automatic live chat that pops up at every page has helped us to generate and convert more leads.

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Reports and analytics is the feature that i adore the most as it helps to keep a track of all my operators & chats.

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I see the tool as a support tool that helps organizations build a complete support suite with its multiple integration options. But what I really feel is that ProProfs Chat over the time of my use has overcome the image of support tool. I mean we’ve also used it for marketing perspective by using features like announcements. And it has helped me up my sales too. So, what I really think is that it cannot be categorized into one category and sold as a product. It successfully covers everything and I guess it wouldn’t stop at this.

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Great chat app with tons of amazing features. A must have tool that any small business should have in its kitty to make the business more profitable by giving great customer support through live chat.

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Overall, i’d say it is good. Not excellent. But integrations are balancing it really well…. Reports are well described. Helping us in a lot of improvements in terms of services and products.

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  1. ProProfs Chat is one of the best live chat tools, that I have used till now.

  2. This tool has provided me real time assistance. I am able to capture leads like never before!

  3. ProProfs chat for me is a complete package! The integration it allows with other marketing tool has worked wonders for me.

  4. With ProProfs Chat, we have been able to truly understand the value of customer service. My profits have increased by 27% within a span of 6 months.

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Great customer support tool. Love how it has helped my agents be on top of all customer queries and deliver a delightful experience. It’s integrations like MS Dynamics have made our work a lot more simple as we can easily reach out to our customers and address their problems with transcripts that get saved under their name. WOULD RECOMMEND THE TOOL TO ALL!!

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