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Sorting on ticket screen

Comment by petefreeman
about PMRobot · Dec 2011 · Helpful Not helpful Report as spam

How is the ticket screen sorted? Can it be changed?

reply

Hi there,

The default sort on the ticket list is by "smart" priority, with a boost for tickets assigned to milestones. Also, Emergency tickets show up first regardless of their milestone.

You can change the sorting by selecting the "Advanced" filter and choosing the sorting column.


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