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Open Source Kayako Alternatives

The best open source alternative to Kayako is osTicket. If that doesn't suit you, our users have ranked more than 100 alternatives to Kayako and 16 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Kayako are Chatwoot, Zammad, FreeScout and ((OTRS)) Community Edition.

Kayako alternatives are mainly Customer Support Tools but may also be Help Desk Apps or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Kayako.
This page was last updated
Kayako iconKayako
  18
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Blackberry
  • Android Tablet
  • Windows Phone
  • iPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Learn more about Kayako

  1. osTicket icon

    osTicket

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

     Suggest and vote on features
    Features
    Client Interface - Welcome Screen
    osTicket vs Kayako opinions
    Almost everyone thinks osTicket is a great alternative to Kayako.
  2. Chatwoot icon

    Chatwoot

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    198 alternatives to Chatwoot 

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    Screenshot


  3. Zammad icon

    Zammad

    • Linux
    • Self-Hosted
    37 alternatives to Zammad 

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

     Suggest and vote on features
    Features
    1.  Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
    Screenshot
    Screenshot
  4. FreeScout icon

    FreeScout

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    25 alternatives to FreeScout 

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

     Suggest and vote on features
    Features
    1.  Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
    2.  Privacy focusedFreeScout is considered a privacy friendly alternative.
    Screenshot
    Ticket
  5. ((OTRS)) Community Edition icon

    ((OTRS)) Community Edition

    • Mac
    • Linux
    • Online
    • Self-Hosted
    • Perl
    87 alternatives to ((OTRS)) Community Edition 

    ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
    ((OTRS)) Community Edition vs Kayako opinions
    Most users think ((OTRS)) Community Edition is a great alternative to Kayako.


  6. Corteza Service Cloud icon

    Corteza Service Cloud

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    48 alternatives to Corteza Service Cloud 

    With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

    Corteza Service Cloud dashboard
  7. Crust Service Cloud icon

    Crust Service Cloud

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    64 alternatives to Crust Service Cloud 

    Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

    Crust Service Cloud Home Page
  8. Mibew icon

    Mibew

    • FreeOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    78 alternatives to Mibew 

    Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.

     Suggest and vote on features
    Features
    1.  Website MonitoringMibew can detect and resolve website performance issues proactively.
    Look and feels of the chat
    Administration panel
  9. Request Tracker icon

    Request Tracker

    • Linux
    • Online
    • Self-Hosted
    • Perl
    57 alternatives to Request Tracker 

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

     Suggest and vote on features
    Features
    1.  Extensible by Plugins/ExtensionsRequest Tracker can be extended with add-ons, plugins and extensions.
    2.  Task Time TrackingKeep a record of time spent on a task with Request Tracker.
    Screenshot
  10. Chaskiq icon

    Chaskiq

    • FreeOpen Source
    • Self-Hosted
    192 alternatives to Chaskiq 

    Chaskiq is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development.

    Conversational bot
Showing 10 of 16 alternatives
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