InvGate Service Desk Reviews

about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times

reply
about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs
We are very satisfied with the tool. We are incorporating more and more services, not just IT

reply
about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

An incredible way to interact with users. Dealing with problems have never been so easy before.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

We optimize many hours of work, and centralize all tasks in one place.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

We manage requests, claims and incidents in a more efficient way allowing us an appropriate follow-up and a more fluid communication with end-users

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

Very good product. He helped us to organize the sector optimizing the times and improving the communication between the user and the help desk.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

The automatic mails that provide the ticket number.
The possibility of following up at the time of the answers given.
The reports that can be taken to measure and keep a control and focus of what we should improve

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

I like this tool, because it allows us to provide a good service with our users

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

Intuitive, easy to use and with additional features such as managing electronic workflows. Can be used for multiple departments in the organization managing a variety of user requests from IT, Maintenance and HR.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

Excellent. A User Friendly Complete solution.
Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

It's super user-friendly. we're using this in a government environment. all the employees like to use it.
Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.

reply
about InvGate Service Desk · · Report as spam

Invgate Service desk is easy to use, easy to configure and easy to implement. The look and feel is great and you can get reports of everything. Great control of support's agents and tickets. One of the best Service Desk tool.

reply