InvGate Service Desk Reviews

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We manage requests, claims and incidents in a more efficient way allowing us an appropriate follow-up and a more fluid communication with end-users

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about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times

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about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs
We are very satisfied with the tool. We are incorporating more and more services, not just IT

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Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.

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Greater organization and classification of solutions for the claims of our clients.

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-New graphical interface is amazing, innovative and very easy to use
-It’s simple to use, very user-friendly.
-It allows you to obtain reports in real time.
-Customized queues to organize work.
-You can open tickets via email.
-Automation of repetitive tasks, so it reduces workloads.

The constant growth of the tool, go together with the technology and innovation of today's markets.

It is an agile software, with a friendly and modern interface, which covers the needs of many areas of the company

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Excellent app to manage and resolve internal claims. It is also very intuitive and was quickly adopted by the final users.

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IT is a very easy to use and useful tool, do not hesitate to hire it.
We reduce telephone calls, improving the speed of response, through the use of the knowledge base.
The best thing that Service Desk has is its dashboard and knowledge base.

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Its a simple app very powerful and useful with a great look and feel that works in cloud

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about InvGate Service Desk · · Helpful Not helpful Report as spam

InvGate Service Desk, is a very good product that optimizes the time in solving complaints and problems of users. Organize and plan better the work to be done.

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It is a very complete and friendly tool. Its implementation and daily use is very intuitive and has all the necessary functions to manage a support desk.

I highly recommend Invgate Service Desk.

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Invgate Service Desk is a very easy tool for every worker in the company. From newbies to experienced users, it has never been so easy to manage our helpdesk.
It help us to grow as a helpdesk, to be more efficent and productive.

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An incredible way to interact with users. Dealing with problems have never been so easy before.

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I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

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