InvGate Service Desk Reviews

about InvGate Service Desk · · Helpful Not helpful

It is the best Service Desk solution in market.
It is very easy to deploy and configure, they have a lot of interesting features like Knowledge Base, Custom Reports, Custom Fields, Forms, Time Tracking, Customizable SLAs, and so on...
Their customer support team is the best!

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Great option for your IT service processes

about InvGate Service Desk · · Helpful Not helpful

We are using Service Desk for almost 4 years. With Service Desk we manage all our IT service processes tracking issues and incidents of 1000 users with 25 technicians and supervisors including.
What we really like of Service Desk is that you can completely and easily customize your IT support process with forms, fields and workflows and create your own reports

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This is REAL easy-to-use

about InvGate Service Desk · · Helpful Not helpful

InvGate Service Desk manage to transform complex processes into simple and nice interface. The adoption of the software by my mates was incredibly quick.
The reports and analytics are awesome and most of all are meaningful!

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Friendly and easy

about InvGate Service Desk · · Helpful Not helpful

Invgate is based on solials networks. Is has a user friendly interface.
A vendor is very aware to de customer needs

The support is more faster than other customer supporte whith i work in the past

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friendly easy accurate

about InvGate Service Desk · · Helpful Not helpful

Friendly desing, easy to work with.
Simply and accurate Interface.
The vendor is aware about the cutomer needs.

I havent found anything I did not like me. the experience with the product has been succesful, friendly, easy, and give me the proper way to interact with the users in a very short time and effective

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It's the best solution to service desk!

about InvGate Service Desk · · Helpful Not helpful

The best?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise.

I dislike... when someone closes the ticket, automatically deallocate them as a collaborator.

The product upgrade the IT image in the company offering better answer' times, giving better interaction with the users. The response times and the quality of them.

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Excelente Herramienta

about InvGate Service Desk · · Helpful Not helpful

Llevamos casi un año con Invgate y hemos mejorado notablemente la atención de nuestros clientes, hemos podido hacer seguimiento de los tickets y comparar la atención de cada uno de los agentes, sus informes forman parte de los entregables a la gerencia. Es una herramienta sumante fácil de configurar y administrar.

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One of the best!

about InvGate Service Desk · · Helpful Not helpful

We have been using INVGATE Solutions for the last year, and we are really happy with the results, not only for our company, but also for our clients. We were able to create our own workflows and business rules in no time
It´s simple, it´s flexible, it´s the new way to help people in every organization.
It´s how a Software Solution should be.

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Simple and very easy to use.

about InvGate Service Desk · · Helpful Not helpful

This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

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La mejor solución de gestión de incidentes

about InvGate Service Desk · · Helpful Not helpful

InvGate ServiceDesk es una excelente herramineta de gestión de incidentes, su integración con InvGate Assets (control de inventario de hard) lo hace único.
Excelente producto!

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Added new Custom Dashboards

about InvGate Service Desk · · Helpful Not helpful

A new Custom Dashboard feature was recently added to Service Desk v5.2 which has grealy expanded the ability to do real time analytics on IT and Service support. This video series explains some of the details:

https://www.youtube.com/playlist?list=PL1uVJwLn_HQsUHm2efbEP2L2F9oUnKKpr

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