InvGate Service Desk Reviews

about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

Intuitive tool and great customer service. I highly recommend InvGate!

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

InvGate is hands down one of the great companies I've ever had the pleasure of working with. The team is professional without being stuffy, and they're always looking for new and innovative ways to solve every day challenges for the customer base!

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

This product is really different to the others. If you try using it, in a couple of minutes you realize how easy and smooth is its UX and in the other hand it covers every complex use case scenario. I love it!

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

Best solution ever! Great versatility. You can do a lot in a short time, and continue improving consistenly.

reply
about InvGate Service Desk · · Helpful Not helpful Report as spam

It is the best Service Desk solution in market.
It is very easy to deploy and configure, they have a lot of interesting features like Knowledge Base, Custom Reports, Custom Fields, Forms, Time Tracking, Customizable SLAs, and so on...
Their customer support team is the best!

reply

Great option for your IT service processes

about InvGate Service Desk · · Helpful Not helpful Report as spam

We are using Service Desk for almost 4 years. With Service Desk we manage all our IT service processes tracking issues and incidents of 1000 users with 25 technicians and supervisors including.
What we really like of Service Desk is that you can completely and easily customize your IT support process with forms, fields and workflows and create your own reports

reply

This is REAL easy-to-use

about InvGate Service Desk · · Helpful Not helpful Report as spam

InvGate Service Desk manage to transform complex processes into simple and nice interface. The adoption of the software by my mates was incredibly quick.
The reports and analytics are awesome and most of all are meaningful!

reply

Friendly and easy

about InvGate Service Desk · · Helpful Not helpful Report as spam

Invgate is based on solials networks. Is has a user friendly interface.
A vendor is very aware to de customer needs

The support is more faster than other customer supporte whith i work in the past

reply

friendly easy accurate

about InvGate Service Desk · · Helpful Not helpful Report as spam

Friendly desing, easy to work with.
Simply and accurate Interface.
The vendor is aware about the cutomer needs.

I havent found anything I did not like me. the experience with the product has been succesful, friendly, easy, and give me the proper way to interact with the users in a very short time and effective

reply

It's the best solution to service desk!

about InvGate Service Desk · · Helpful Not helpful Report as spam

The best?

The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise.

I dislike... when someone closes the ticket, automatically deallocate them as a collaborator.

The product upgrade the IT image in the company offering better answer' times, giving better interaction with the users. The response times and the quality of them.

reply

Excelente Herramienta

about InvGate Service Desk · · Helpful Not helpful Report as spam

Llevamos casi un año con Invgate y hemos mejorado notablemente la atención de nuestros clientes, hemos podido hacer seguimiento de los tickets y comparar la atención de cada uno de los agentes, sus informes forman parte de los entregables a la gerencia. Es una herramienta sumante fácil de configurar y administrar.

reply

One of the best!

about InvGate Service Desk · · Helpful Not helpful Report as spam

We have been using INVGATE Solutions for the last year, and we are really happy with the results, not only for our company, but also for our clients. We were able to create our own workflows and business rules in no time
It´s simple, it´s flexible, it´s the new way to help people in every organization.
It´s how a Software Solution should be.

reply

Simple and very easy to use.

about InvGate Service Desk · · Helpful Not helpful Report as spam

This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.
It is aimed at mid range companies with excellent performance and price.
As a expert in ITSM area i recommend this product.

reply