InvGate Service Desk Reviews

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We obtained several benefits from this tool, mainly in generating a method to organize the requirements and to measure solution times

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about InvGate Service Desk · · Helpful Not helpful 1 Helpful Report as spam

What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs
We are very satisfied with the tool. We are incorporating more and more services, not just IT

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Great tool, customer oriented, easy and intuitive to use. It has all the good things others were not able to get. Loving the Service Desk tool.

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Intuitive, easy to use and with additional features such as managing electronic workflows. Can be used for multiple departments in the organization managing a variety of user requests from IT, Maintenance and HR.

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Excellent. A User Friendly Complete solution.
Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.

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It's super user-friendly. we're using this in a government environment. all the employees like to use it.
Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it.

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Invgate Service desk is easy to use, easy to configure and easy to implement. The look and feel is great and you can get reports of everything. Great control of support's agents and tickets. One of the best Service Desk tool.

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Very good Service Desk. Simple, intuitive GUI, and very responsive support.

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I keep choosing InvGate because I value ease of use and simplicity. Highly recommended.

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Intuitive tool and great customer service. I highly recommend InvGate!

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InvGate is hands down one of the great companies I've ever had the pleasure of working with. The team is professional without being stuffy, and they're always looking for new and innovative ways to solve every day challenges for the customer base!

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This product is really different to the others. If you try using it, in a couple of minutes you realize how easy and smooth is its UX and in the other hand it covers every complex use case scenario. I love it!

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Best solution ever! Great versatility. You can do a lot in a short time, and continue improving consistenly.

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It is the best Service Desk solution in market.
It is very easy to deploy and configure, they have a lot of interesting features like Knowledge Base, Custom Reports, Custom Fields, Forms, Time Tracking, Customizable SLAs, and so on...
Their customer support team is the best!

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