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GoToHelpDesk.net Alternatives

GoToHelpDesk.net is described as 'offers all the essential tracking and management tools in one customer service and help desk management platform for FREE' and is a Help Desk app in the business & commerce category. There are more than 100 alternatives to GoToHelpDesk.net, not only websites but also apps for a variety of platforms, including Android, iPhone, iPad and Windows. The best alternative is osTicket, which is both free and Open Source. Other great sites and apps similar to GoToHelpDesk.net are Zendesk, Freshdesk, ProProfs Help Desk and Spiceworks.

GoToHelpDesk.net alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of GoToHelpDesk.net.
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GoToHelpDesk.net offers all the essential tracking and management tools in one customer service and help desk management...

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  1. osTicket icon

    osTicket

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

     Suggest and vote on features
    Features
    Client Interface - Welcome Screen
  2. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

     Suggest and vote on features
    Features
    Screenshot


  3. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

     Suggest and vote on features
    Features
    Screenshot
    Screenshot
  4. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  5. Spiceworks icon

    Spiceworks

    • Windows
    • Online
    • Android
    • Android Tablet
    130 alternatives to Spiceworks 

    Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.

    Screenshot


  6. UseResponse icon

    UseResponse

    • Online
    • Self-Hosted
    184 alternatives to UseResponse 

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

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    Features
    1.  Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    Help Center of UseResponse
    Admin area
  7. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    101 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

     Suggest and vote on features
    Features
    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
    Screenshot
    Screenshot
  8. Front icon

    Front

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    96 alternatives to Front 

    Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.

     Suggest and vote on features
    Features
    1.  Real time collaborationMultiple users can work together in Front simultaneously.
    Screenshot
    Screenshot
  9. ((OTRS)) Community Edition icon

    ((OTRS)) Community Edition

    • Mac
    • Linux
    • Online
    • Self-Hosted
    • Perl
    87 alternatives to ((OTRS)) Community Edition 

    ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
  10. UserVoice icon

    UserVoice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    169 alternatives to UserVoice 

    UserVoice communities are the easiest way to turn customer feedback into action:

    The top professional uservoice feedback system at the example from bit.ly
Showing 10 of 111 alternatives
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