Freshdesk Reviews

about Freshdesk · · Helpful Not helpful

Freshdesk has a generous free tier and is incredibly powerful with a beautiful UI. I love Freshdesk for everything it has to offer.

Disclosure: I work with Freshworks Inc. as Freshdesk's Product Marketing Analyst.

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Nice features

about Freshdesk and UserEcho, ClickDesk · · Helpful Not helpful

Among the free plans choices, Freshdesk has the best features.
You can add up to 3 agents to monitor several products and can create separate portals associated with each one.
Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you.
You can create multiple boards along with your ticket system.
The possibility to change logos and colors are also great.
Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.

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