Freshdesk AlternativesOnly Open Source apps categorised as Help Desk Platforms

The best open source Help Desk alternative to Freshdesk is osTicket. If that doesn't suit you, our users have ranked more than 25 alternatives to Freshdesk and three of them are open source Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting open source Help Desk Platform alternatives to Freshdesk are Chatwoot and Zammad.

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Freshdesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
Freshdesk iconFreshdesk
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Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver...

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More about Freshdesk
Freshdesk alternatives page was last updated Sep 27, 2024
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  1. osTicket icon
    osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • Free • Open Source

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    Properties

    1.  Ad-free

    Features

    1.  Helpdesk Ticketing
    2.  Dockerized
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    osTicket iconFreshdesk Icon

    osTicket VS Freshdesk

    Is osTicket a good alternative to Freshdesk?
     

    • Almost everyone thinks osTicket is a great Freshdesk alternative.

    • osTicket is the most popular Windows, Linux & Self-Hosted alternative to Freshdesk.

    • osTicket is the most popular Open Source & free alternative to Freshdesk.

    • osTicket is Free and Open SourceFreshdesk is Freemium and Proprietary
  2. Chatwoot icon
    Chatwoot icon

    Chatwoot

     22 likes
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    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    208 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1
    Chatwoot screenshot 2
    +5
    Chatwoot screenshot 3

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3.  Facebook Messenger integration
    4.  Whatsapp integration
    5.  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconFreshdesk Icon

    Chatwoot VS Freshdesk

    Is Chatwoot a good alternative to Freshdesk?
     
  4. Zammad icon
    Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
    Zammad screenshot 2
    +9
    Zammad screenshot 3

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    6.  Ruby
    Zammad iconFreshdesk Icon

    Zammad VS Freshdesk

    Is Zammad a good alternative to Freshdesk?
     
3 of 3 Freshdesk alternatives