Freshdesk AlternativesOnly Open Source apps categorised as Help Desk Platforms

If that doesn't work for you, our users have ranked more than 25 alternatives to Freshdesk, but unfortunately only zero of them are open source Help Desk Platforms. If you can't find an alternative you can try to remove all filters.

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Freshdesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
Freshdesk iconFreshdesk
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Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

More about Freshdesk
More about Freshdesk
Freshdesk alternatives page was last updated Jan 14, 2025
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  1. FreeScout icon
    FreeScout icon

    FreeScout

     33 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    77 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    Ticket
    Dashboard
    +2
    Mailbox connection settings

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconFreshdesk Icon

    FreeScout VS Freshdesk

    Is FreeScout a good alternative to Freshdesk?
     

    • FreeScout is the most popular Mac alternative to Freshdesk.

    • FreeScout is Freemium and Open SourceFreshdesk is Freemium and Proprietary
    • FreeScout is LightweightFreshdesk is not according to our users
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