Due.work
Due.work helps you to integrate a support widget with just 1 line code so that your customer can raise tickets, create feedback & guide themselves using the self-ser...
What is Due.work?
Due.work is designed for the growing business that keeps the most important thing in mind i.e. your customer's experience.
It is a support widget that you can integrate into your product from which your customer can raise an issue, share feedback or read interactive help guides .
With Due.work we have merged the concept of Feedback and Tickets together. Using Due.work a ticket can be raised in the form of private feedback which can be later made public by admin to help other users solve the same problems themselves by reading to it or discuss on the same if they need further clarification.
With Due.work you will eventually have a community of your own product users through which they can do several things from subscribing to an issue to sharing feedback or raising a ticket. It puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.
Its customers don't need to roam in a bulky ticket portal to solve their issues. Due.work provides an inbox, that each team member shares with the team, enabling collaboration for support whenever a request arrives. The result is your customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to conversations, feedback, and team collaboration easy and plain. It smoothly integrates with other apps and business systems.
It is suited to any small or mid-sized business that requires fully functional help or support without the associated costs. It is also suited for startups and freelancers, providing a free plan for an unlimited number of agents. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
It provides a customer service platform designed to bring organizations and their customers closer together.
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Tags
- support-ticket-system
- Customer Feedback Manager
- website-feedback
- roadmapping
- Help Desk
- it-helpdesk
- saas-helpdesk
- self-service
- live-help
- roadmap
- employee-feedback
- knowledgebase-management
- knowledge-manager
- feedback-capture
- knowledge-engine
- feedback-tool
