Corteza Service Cloud

    With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

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    What is Corteza Service Cloud?

    Corteza Service Cloud

    Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

    Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

    Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.

    Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Corteza Service Cloud.

    Corteza Service Cloud features:
    - Case Management module
    - Contacts module
    - Accounts module
    - Product Management module
    - Entitlements module
    - Departments module
    - Knowledge Base module
    - Email templates
    - Notifications
    - Team Messaging
    - Module builder
    - Pages & Dashboards builder
    - Chart builder
    - Social Media integration
    - Module user permissions
    - Field user permissions
    - Automation / workflows
    - Responsive design
    - REST API
    - Webhooks
    - Online documentation
    - Community forum
    - Self hosted
    - 100% Free and Open Source
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    Categories

    Business & Commerce • Office & Productivity • Remote Work & Education

    Tags

    • Contact Manager
    • product-management
    • cloud-service
    • legal-case-management
    • quality-of-service
    • customer-experience
    • Customer Support
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    Corteza Service Cloud

    Links and Download

     Official Website

    Other

    GitHub

    Social

    Corteza Service Cloud

    Summary

    Our users have written 0 comments and reviews about Corteza Service Cloud, and it has gotten 17 likes

    • Developed by Corteza Project
    • Open Source and Free product.
    • 45 alternatives listed

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    Corteza Service Cloud was added to AlternativeTo by lennyhorstink on May 21, 2020 and this page was last updated May 21, 2020.

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