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Corteza Service Cloud

With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-d...

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • iPad
  • Self-Hosted

What is Corteza Service Cloud?

Corteza Service Cloud

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

Granular permissions allow you to effectively and securely manage all relationships in your organisation, both inside and outside the firewall.

Freedom and control over your critical customer data and exchanges is more complete and secure than ever with Corteza Service Cloud.

Corteza Service Cloud features:

  • Case Management module
  • Contacts module
  • Accounts module
  • Product Management module
  • Entitlements module
  • Departments module
  • Knowledge Base module
  • Email templates
  • Notifications
  • Team Messaging
  • Module builder
  • Pages & Dashboards builder
  • Chart builder
  • Social Media integration
  • Module user permissions
  • Field user permissions
  • Automation / workflows
  • Responsive design
  • REST API
  • Webhooks
  • Online documentation
  • Community forum
  • Self hosted
  • 100% Free and Open Source
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Corteza Service Cloud Screenshots

Corteza Service Cloud dashboard
Corteza Service Cloud charts
Corteza Service Cloud case overview
Corteza Service Cloud case list
Corteza Service Cloud product overview
Corteza Service Cloud product management
Corteza Service Cloud account management
Corteza Service Cloud account overview
Corteza Service Cloud contact management
Corteza Service Cloud entitlement management
Corteza Service Cloud Knowledge Base
Corteza Service Cloud account overview
Corteza Service Cloud department management
Corteza Service Cloud email templates
Screenshot
Screenshot

Corteza Service Cloud information

  • Developed byCorteza Project
  • LicensingOpen Source and Free product.
  • Alternatives48 alternatives listed

Supported Languages

  • English

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Our users have written 0 comments and reviews about Corteza Service Cloud, and it has gotten 17 likes

Corteza Service Cloud was added to AlternativeTo by lennyhorstink on and this page was last updated .

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Tags

  • Contact Manager
  • product-management
  • cloud-service
  • legal-case-management
  • quality-of-service
  • CRM
  • customer-experience
  • Customer Feedback Manager
  • Customer Support
  • Responsive design

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