Cerb AlternativesOnly apps categorised as Customer Feedback Managers

The best Customer Feedback Manager alternative to Cerb is Freshdesk, which is free. If that doesn't suit you, our users have ranked more than 50 alternatives to Cerb and nine of them are Customer Feedback Managers so hopefully you can find a suitable replacement. Other interesting Customer Feedback Manager alternatives to Cerb are Help Scout, Tender Support, Deskero and VisionProject.

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Cerb alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Cerb.
Cerb iconCerb
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Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture...

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Cerb alternatives page was last updated Sep 9, 2022
  1. Freshdesk icon
     122 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    41 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconCerb Icon

    Freshdesk VS Cerb

    Is Freshdesk a good alternative to Cerb?
     
    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Cerb.

    • Freshdesk is the most popular free alternative to Cerb.

    • Freshdesk is Freemium and ProprietaryCerb is Paid and Proprietary
  2. Help Scout icon
     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    119 Help Scout alternatives
    Conversation view

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    Help Scout iconCerb Icon

    Help Scout VS Cerb

    Is Help Scout a good alternative to Cerb?
     
    • Help Scout is the most popular SaaS alternative to Cerb.

    • Help Scout is Paid and ProprietaryCerb is also Paid and Proprietary
  3. Tender Support icon
     11 likes

    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    96 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support iconCerb Icon

    Tender Support VS Cerb

    Is Tender Support a good alternative to Cerb?
     
  4. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    134 Deskero alternatives
    Deskero screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable
    Deskero iconCerb Icon

    Deskero VS Cerb

    Is Deskero a good alternative to Cerb?
     
  5. VisionProject icon
     19 likes

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

    195 VisionProject alternatives
    Kanban/task board with drag and drop

    License model

    Platforms

    • Online

    VisionProject Features

    1.  Kanban Board
    2.  Event management
    3.  Software Management
    4.  DMS
    5.  Knowledge Management
    6.  Asset Management
    7.  Email tracking
    8.  Employee Time Tracking
    9.  Resource management
    VisionProject iconCerb Icon

    VisionProject VS Cerb

    Is VisionProject a good alternative to Cerb?
     
  6. HappyFox icon
     16 likes

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    134 HappyFox alternatives
    HappyFox Ticket Support System

    License model

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone

    HappyFox Features

    1.  Asset Management
    2.  Customer service
    3.  Knowledge Management
    4.  Email tracking
    5.  IT Asset Management
    HappyFox iconCerb Icon

    HappyFox VS Cerb

    Is HappyFox a good alternative to Cerb?
     
  7. Trakdesk icon
     25 likes

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    153 Trakdesk alternatives
    Dashboard

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire

    Trakdesk Features

    1.  Gamification
    2.  Customer service
    3.  Helpdesk Ticketing
    4.  On Demand
    5.  Knowledge base
    Trakdesk iconCerb Icon

    Trakdesk VS Cerb

    Is Trakdesk a good alternative to Cerb?
     
  8. Directly icon
     Like this app

    Launch and train virtual agents that double your automation rate with AI expertise.

    134 Directly alternatives

    License model

    Platforms

    • Online

    Directly Features

    1.  Customer service
    2.  Knowledge base
    Directly iconCerb Icon

    Directly VS Cerb

    Is Directly a good alternative to Cerb?
     
  9. Bornevia icon
     Like this app

    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    142 Bornevia alternatives
    Bornevia screenshot 1

    License model

    Platforms

    • Online
    • Android

    Bornevia Features

    1.  Inbox Management
    2.  Customer service
    Bornevia iconCerb Icon

    Bornevia VS Cerb

    Is Bornevia a good alternative to Cerb?
     
9 of 9 Cerb alternatives