Awesome Support AlternativesOnly apps categorised as Help Desk Platforms

The best Help Desk alternative to Awesome Support is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Awesome Support and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Awesome Support are Freshdesk, osTicket, Zendesk and UseResponse.

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Awesome Support alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Awesome Support.
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Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

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Awesome Support alternatives page was last updated Dec 27, 2018
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  1. FreeScout icon
    FreeScout icon

    FreeScout

     36 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    80 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    Ticket
    Dashboard
    +2
    Mailbox connection settings

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconAwesome Support Icon

    FreeScout VS Awesome Support

    Is FreeScout a good alternative to Awesome Support?
     

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Awesome Support.

    • FreeScout is the most popular Open Source & free alternative to Awesome Support.

    • FreeScout is Freemium and Open SourceAwesome Support is also Freemium and Open Source
    • FreeScout is LightweightAwesome Support is not according to our users
  2. Freshdesk icon
    Freshdesk icon

    Freshdesk

     123 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    45 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
    Freshdesk screenshot 2
    +8
    Freshdesk screenshot 3

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconAwesome Support Icon

    Freshdesk VS Awesome Support

    Is Freshdesk a good alternative to Awesome Support?
     

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to Awesome Support.

    • Freshdesk is Freemium and ProprietaryAwesome Support is Freemium and Open Source
  4. osTicket icon
    osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • Free • Open Source

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    osTicket iconAwesome Support Icon

    osTicket VS Awesome Support

    Is osTicket a good alternative to Awesome Support?
     
  5. Ad
    Screenshot
    Freshdesk icon

    Freshdesk

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    https://www.freshworks.com
    Learn More
  6. Zendesk icon
    Zendesk icon

    Zendesk

     66 likes
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    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    249 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconAwesome Support Icon

    Zendesk VS Awesome Support

    Is Zendesk a good alternative to Awesome Support?
     

    • Zendesk is the most popular commercial alternative to Awesome Support.

    • Zendesk is Paid and ProprietaryAwesome Support is Freemium and Open Source
  7. UseResponse icon
    UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives
    Help Center of UseResponse

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    Admin area
    Live Chat
    +5
    Idea Page

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconAwesome Support Icon

    UseResponse VS Awesome Support

    Is UseResponse a good alternative to Awesome Support?
     
  8. LiveAgent icon
    LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    217 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
    LiveAgent screenshot 2
    +3
    LiveAgent screenshot 3

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconAwesome Support Icon

    LiveAgent VS Awesome Support

    Is LiveAgent a good alternative to Awesome Support?
     
  10. Help Scout icon
    Help Scout icon

    Help Scout

     29 likes
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    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    121 Help Scout alternatives
    Conversation view

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    iPhone App
    Docs Report
    +4
    Customer Happiness Report
    Help Scout iconAwesome Support Icon

    Help Scout VS Awesome Support

    Is Help Scout a good alternative to Awesome Support?
     
  11. LiveChat icon
    LiveChat icon

    LiveChat

     20 likes
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    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    221 LiveChat alternatives
    Agent app

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Website monitoring
    Archived conversations
    +3
    Chat widget customization

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required
    LiveChat iconAwesome Support Icon

    LiveChat VS Awesome Support

    Is LiveChat a good alternative to Awesome Support?
     
  12. Tender Support icon
    Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    97 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Application types

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support screenshot 1
    Tender Support screenshot 2
    +6
    Tender Support screenshot 3
    Tender Support iconAwesome Support Icon

    Tender Support VS Awesome Support

    Is Tender Support a good alternative to Awesome Support?
     
  13. Deskero icon
    Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    135 Deskero alternatives
    Deskero screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable
    Deskero screenshot 1
    Deskero screenshot 2
    +2
    Deskero screenshot 3
    Deskero iconAwesome Support Icon

    Deskero VS Awesome Support

    Is Deskero a good alternative to Awesome Support?
     
  14. Zammad icon
    Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
    Zammad screenshot 2
    +9
    Zammad screenshot 3

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    Zammad iconAwesome Support Icon

    Zammad VS Awesome Support

    Is Zammad a good alternative to Awesome Support?
     
  15. Solarwinds Web Help Desk icon
    Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    96 Solarwinds Web Help Desk alternatives
    Solarwinds Web Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management
    Solarwinds Web Help Desk screenshot 1
    Solarwinds Web Help Desk iconAwesome Support Icon

    Solarwinds Web Help Desk VS Awesome Support

    Is this a good alternative to Awesome Support?
     
12 of 109 Awesome Support alternatives