Atera AlternativesOnly apps categorised as Help Desk Platforms

The best Help Desk alternative to Atera is Spiceworks, which is free. If that doesn't suit you, our users have ranked more than 50 alternatives to Atera and many of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Atera are Zendesk, Freshdesk, NinjaOne and ProProfs Help Desk.

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Atera alternatives are mainly Help Desk Platforms but may also be Network Monitors or Remote Desktop Tools.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Atera.
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Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work.

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Atera alternatives page was last updated Jan 26, 2023
  1. Spiceworks icon
     82 likes

    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    134 Spiceworks alternatives
    Spiceworks screenshot 1

    License model

    • FreeProprietary

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet

    Spiceworks Features

    1.  Knowledge base
    2.  Hardware Monitoring
    3.  Helpdesk Ticketing
    4.  IT Asset Management
    5.  Product Reviews
    6.  Network Mapping
    Spiceworks iconAtera Icon

    Spiceworks VS Atera

    Is Spiceworks a good alternative to Atera?
     
    • Spiceworks is the most popular Web-based, Windows, Android & Android Tablet alternative to Atera.

    • Spiceworks is the most popular free alternative to Atera.

    • Spiceworks is Free and ProprietaryAtera is Paid and Proprietary
  2. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconAtera Icon

    Zendesk VS Atera

    Is Zendesk a good alternative to Atera?
     
    • Zendesk is the most popular iPhone & iPad alternative to Atera.

    • Zendesk is the most popular commercial alternative to Atera.

    • Zendesk is Paid and ProprietaryAtera is also Paid and Proprietary
  3. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Properties

    1.  Ad-free

    Features

    1.  Pricing per agent
    2.  Customer service
    3.  Ads monitoring
    4.  Automatic customer engagement
    5.  Scheduled Reports
    6.  Task assignments
    7.  Supports SSL Certificates
    Freshdesk iconAtera Icon

    Freshdesk VS Atera

    Is Freshdesk a good alternative to Atera?
     
    • Freshdesk is the most popular Mac & Linux alternative to Atera.

    • Freshdesk is Freemium and ProprietaryAtera is Paid and Proprietary
  4. NinjaOne icon
     1 like

    NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user...

    29 NinjaOne alternatives
    NinjaOne screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    NinjaOne Features

    1.  Incremental Backup
    2.  Patch Management
    3.  Asset Management
    4.  Helpdesk Ticketing
    5.  IT Asset Management
    6.  Support for Remote Control
    7.  Software Deployment
    8.  Remote Management
    9.  Vulnerability management
    NinjaOne iconAtera Icon

    NinjaOne VS Atera

    Is NinjaOne a good alternative to Atera?
     
  5. ProProfs Help Desk icon
     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    171 ProProfs Help Desk alternatives
    ProProfs Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Online

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring
    ProProfs Help Desk iconAtera Icon

    ProProfs Help Desk VS Atera

    Is ProProfs Help Desk a good alternative to Atera?
     
  6. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    208 DeskXpand alternatives
    Helpdesk Management Software

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight
    2.  Extensible by Plugins/Extensions
    3.  Ad-free

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Helpdesk Ticketing
    DeskXpand iconAtera Icon

    DeskXpand VS Atera

    Is DeskXpand a good alternative to Atera?
     
    • DeskXpand is the most popular SaaS alternative to Atera.

    • DeskXpand is Freemium and ProprietaryAtera is Paid and Proprietary
    • DeskXpand is LightweightAtera is not according to our users
  7. Kayako icon
     18 likes

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    152 Kayako alternatives
    Kayako screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad

    Kayako Features

    1.  Knowledge base
    2.  Live Support Chat
    3.  Customer service
    4.  Helpdesk Ticketing
    Kayako iconAtera Icon

    Kayako VS Atera

    Is Kayako a good alternative to Atera?
     
  8. Helpy.io icon
     10 likes

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    154 Helpy.io alternatives
    Helpy.io screenshot 1

    License model

    • FreemiumOpen Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Helpy.io Features

    1.  Support for Bootstrap
    2.  Multiple languages
    3.  Live Support Chat
    4.  Knowledge base
    5.  Web-Based
    6.  Private Chat
    7.  Helpdesk Ticketing
    Helpy.io iconAtera Icon

    Helpy.io VS Atera

    Is Helpy.io a good alternative to Atera?
     
    • Helpy.io is the most popular Self-Hosted alternative to Atera.

    • Helpy.io is Freemium and Open SourceAtera is Paid and Proprietary
  9. Inforobo icon
     2 likes

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    151 Inforobo alternatives

    License model

    Application type

    Platforms

    • Online

    Inforobo Features

    1.  Text to Speech
    2.  Chat Bot
    3.  Bots
    4.  Live chat for websites
    5.  Customer service
    6.  Knowledge base
    Inforobo iconAtera Icon

    Inforobo VS Atera

    Is Inforobo a good alternative to Atera?
     
  10. AzureDesk icon
     1 like

    Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

    169 AzureDesk alternatives
    AzureDesk screenshot 1

    License model

    Application type

    Platforms

    • Online
    • Chrome OS
    • Self-Hosted

    AzureDesk Features

    1.  Customer service
    AzureDesk iconAtera Icon

    AzureDesk VS Atera

    Is AzureDesk a good alternative to Atera?
     
  11. Maian Support icon
     2 likes

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

    114 Maian Support alternatives
    Maian Support screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Self-Hosted
    • PHP
    Maian Support iconAtera Icon

    Maian Support VS Atera

    Is Maian Support a good alternative to Atera?
     
  12. Raiseaticket icon
     3 likes

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    204 Raiseaticket alternatives
    Raiseaticket screenshot 1

    License model

    • FreeProprietary

    Application type

    Platforms

    • Software as a Service (SaaS)

    Raiseaticket Features

    1.  Email automation
    2.  Realtime Reports
    3.  Real-time dashboard
    4.  SLA
    5.  Helpdesk Ticketing
    6.  Remote Support
    Raiseaticket iconAtera Icon

    Raiseaticket VS Atera

    Is Raiseaticket a good alternative to Atera?
     
12 of 30 Atera alternatives