Desk.com Alternatives
Desk.com is described as 'In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020' and is a Customer Support Tool in the Business & Commerce category. There are more than 100 alternatives to Desk.com, not only websites but also apps for a variety of platforms, including Android, iPhone, Windows and Self-Hosted solutions. Most alternatives are Customer Support Tools and Help Desks. The best alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try osTicket or Freshdesk. Other great sites and apps similar to Desk.com are Zendesk (Paid), ProProfs Help Desk (Paid), Zammad (Free, Open Source) and UseResponse (Paid).
- LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- iPad
- Android Tablet
- osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
- Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
- UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Self-Hosted
- Software as a Service (SaaS)
- Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.