Crowdsourced software recommendations

21 Like

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support... Created by Salesforce

Commercial
Web

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the leading service and support solutions from Salesforce.com.... More Info »

Links to official Desk.com sites

Official Website Twitter

Features

No features added Add a feature

Category

Business & Commerce

Tags

customer-support helpdesk ticketing

Desk.com (sometimes referred to as assistly) was added by solomongaby in Dec 2010 and the latest update was made in Nov 2018. The list of alternatives was updated Nov 2018 There is a history of all activites on Desk.com in our Activity Log. It's possible to update the information on Desk.com or report it as discontinued, duplicated or spam.

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Alternatives to Desk.com for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Dockerized Helpdesk ticketing Add a feature

49 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Add a feature

53 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Customer feedback Free to play Team Collaboration Add a feature

94 Like
UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted
Customer feedback Facebook Messenger integration Helpdesk ticketing Knowledge base ... Multiple languages Skype integration SLA Slack integration Add a feature

98 Like
OTRS

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature

33 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

62 Like
UserReport

UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum....

Free Web
CrowdSourced Customer feedback Email deliverability Multiple languages Add a feature

25 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer feedback CRM Knowledge base Add a feature

29 Like
Intercom

Customer messaging apps for sales, marketing, and support, connected on one platform.

Commercial $ $ $ Web Android iPhone
Email automation Encrypted chat Knowledge Base structuring Onboarding ... User Profiles Add a feature

32 Like
Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

Free Open Source Linux Self-Hosted
Email tracking Auto responder Customizable REST API ... SLA Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature

23 Like
HelpCrunch

Free Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Freemium $ $ $ Web Android iPhone
Email automation Automatic messages CRM Email marketing automation ... Integrated Chat Slack integration Customizable Email tracking Helpdesk ticketing Pricing per agent Add a feature

98 Like
GoToAssist

Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

Commercial Windows Web Android iPhone Android Tablet ... iPad
Remote desktop Remote Support Add a feature

13 Like
VisionProject

Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for...

Free Personal Web
Customer feedback Email tracking Kanban boards Team Collaboration Add a feature

18 Like
DeskPRO

DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

Commercial Web Self-Hosted
CRM Knowledge base Add a feature

17 Like
JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Commercial $ $ $ Windows Web Android Android Tablet iPad
Text chat Knowledge base Add a feature

31 Like

Do you think these apps are alternatives?

Survicate

Survicate is an all-in-one customer feedback software. With just one tool, you can collect customer feedback across all digital touchpoints.
conversion-analysis conversion-funnel conversion-rate-optimization conversion-tracking customer-analytics

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