Apps with 'SLA' feature

  1. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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  2. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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  4. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :

    With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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  5. Split

    • Online
    • Android SDK
    • Ruby
    • C#
    • Python
    • .NET Framework
    • Apple Swift
    • JavaScript
    • Django
    • PHP
    • Go (Programming Language)
    • C++
    • Ruby on Rails
    • Java
    • Node.JS
    • Objective-C
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    Split’s feature experimentation platform helps businesses to make smarter product decisions by giving teams the ability to perform controlled rollout via feature flags and analyze features in production.
  6. Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team preempt, minimize and resolve downtime to ensure that your customers stay happy.
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  7. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one.
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  8. S1 is a Customer Service Software that allows you to provide great customer support integrating every digital channel into a single multichannel platform. It is the perfect solution for Contact Center Proffesionals.
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