Apps with 'Skill based routing' feature

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CloudTalk.io
Paid • Proprietary
Encrypted Chat App
Mac
Windows
Linux
Android
iPhone
Software as a Service (SaaS)
100 CloudTalk.io alternatives
Cloud-based phone centre solution with 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star, Yves Rocher deliver exceptional customer support & boost their sales.
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CloudTalk.io Features
1. VoiP CallsCloudTalk.io allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
2. Text to SpeechCloudTalk.io allows you to transform written text into spoken text.
3. Marketing AutomationCloudTalk.io can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Call Routing
Helpscout integration
Data analytics
IVR
Skill based routing
Call forwarding
Google contacts integration
Voice Recording
Callback
Speech to text
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LUCS
Paid • Proprietary
Self-Hosted
2 LUCS alternatives
LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational...
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LUCS Features
Skill based routing
Reporting
Microsoft Teams Integration
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