Tags. Add one more layer of visual data to help you organize customer conversations. Use tags to prioritize customer queries and mark conversations that need special attention.

Apply filters to target customers with similar personal profile information and/or in-product activities and send relevant, personalized messages to your selected user segment at once. Send custom user attributes to HelpCrunch to create business-specific filters.

Real-time customer data. You can forward your own user attributes via our API, if necessary. 

INSTANT EMAIL FOLLOW-UPS
Customer left your chat conversation before you replied? Shoot immediate email message right from your chat window. You even won't need to search for the customer's email address. All customer data is always right in front of you.

Saved responses to help you answer fast and efficient.

Typing Insight. Keep people in chat by letting them see when you're typing. You can disable this option if necessary. Understand if a customer is still with you by seeing his/her typing indication.

HELP YOUR USERS BECOME PAYING CUSTOMERS
Respond to queries via in-app messenger, track custom data to understand user behavior and set auto messages to educate customers about your product. Understand individual customer needs to facilitate buying decisions at critical moments and encourage users to make a first purchase.

Chat Localization. We provide default translations to English, Spanish, Portuguese, Russian, French, Italian, Polish, German.

Chat Auto Message to Engage with your visitors/users

OFFLINE MODE & OFFLINE GREETING
With offline mode you can change all chat widget texts when your team is away and customize an offline greeting that will be shown to all people right after they send you a message. You can also edit your pre-chat form to make it an after-hours form so that it still gathers inquiries from visitors, even if you go offline.

Transfer any file via HelpCrunch chat to your customers. Of course they can do the same ;)

Whether your team is offline or away from a desk, we’ll notify all agents once a customer message stays unanswered or unresolved for over five minutes.

Smileys and Emojis to bring life to your customer communication.

REMOVE HELPCRUNCH BRANDING
Create a more professional brand-less chatting experience by hiding HelpCrunch branding message from the live chat widget

ALL-IN-ONE TOOLSET FOR EFFICIENT CUSTOMER SERVICE
- Live Chat 2.0
- In-app Messenger
- Auto Messages
- Email Automation
- Ticketing 2.0

Chat Widget can be fully customized according to you website style.

RE-ENGAGE CUSTOMERS AND REDUCE CHURN
Send relevant, custom-picked content including product announcements, company news, and special offers via live chat or by email. Provide timely support, ask for feedback and offer loyalty programs to deliver the best customer experience possible and turn happy customers into your brand advocates.

Stay on top of customer communication when offline or away from your desk! We’ll notify your team via email when a new message stays unanswered for over a few minutes. And with slack, sound and visual browser notifications you can be sure no chat or new message goes unnoticed. Easily set up notifications you want to receive.

Send custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Just an example of how the chat with your customer may look like.

STATUSES
Automatic and manual statuses allow you to better organize your workflow. You can easily distinguish between new conversations, resolved ones and those that need your attention.

Shared Inbox. It’s easy to stay in context when you talk to customers in one shared inbox.

TURN YOUR WEB VISITORS INTO REGISTERED USERS
Live chat on the web to initiate the first contact with your business prospects, inspire them to become your active users, and highlight the true value of your product.

Agent Chat vs Client Chat. How it looks from both sides.

Often, you need to discuss customer issues with other agents or team members, share progress internally, or log your updates for future reference. HelpCrunch lets you add private notes to a chat that are only visible to registered agents within your organization.

Online indication to start the chat proactively with those who are online now on your site or logged in to your product.

MAXIMIZE REVENUE PER CUSTOMER
Set auto messages to up-sell and cross-sell intelligently with personalized, custom-tailored offers sent as in-app message or by email. Stay personal and deliver the right message at the right time to increase customer engagement and improve conversion rate.

DEEP INTEGRATION WITH YOUR PRODUCT
Integrate User Authentication Mode with your login system so that all your registered customers automatically appear in your HelpCrunch account. Send your own custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.

Pre-chat/Offline forms to collect data from your customers before the chat starts or if you're offline.

Our chat is very modern, people are all in messengers now and providing a good user experience during the chat is a must for today :)

HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses. 

It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation.  

Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships. 

All communication is synced across multiple platforms and channels - mobile, web, chat, email, social media and third-party integrations through a single online account letting you connect with customers everywhere and easily manage interaction. 

HelpCrunch lets businesses engage with customers on web or inside mobile app to provide support, collect feedback and run targeted marketing campaigns in a personalized way.

HelpCrunch integrates with Wordpress, Magento, Magento 2,  GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics and Slack. New integrations are added weekly.

HelpCrunch

Online

Android

iPhone

Software as a Service (SaaS)

Live chat software for small businesses and startups.All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium &amp; Large size businesses.

Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops and websites.
 
See detailed visitor info in the powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behaviour thanks to visitor recording.

Smartsupp

Windows Phone

iPad

Self-Hosted

Live chat for websites and webshops. Start a personal conversation with your visitors and turn them into happy customers.

Behavioral messaging platform to increase your sells, improve your support and engage your customers.
It combines modern live chat, in-app messenger, auto messaging, user behavior tracking, knowledge base, and email automation.

With Froged you will be able to: 
- Helps you find new customers, build stronger relationships, and boost sales through deeper customer insights.
- Offer good support, increasing customer satisfaction.
- Find productmarket fit, learn from user feedback, and launch your first marketing campaigns. 
- Reach new customers, send personalized behaviorbased messages, and increase engagement with your app. 

Froged

Behavioral messaging platform to increase your sells, improve your support and engage your customers.

Website owner new feedback management page

UserPowered is a web-based tool to collect and manage user&#39;s feedback. It allows building up connections with loyal customers by implementing the features they request.

The users are able to:
* post the feedback, 
* view other feedback entries, 
* vote up and comment,
* track the progress of the requested feature development.

The website owner can manage feedback (solely or with a help of his team), browse feedback, pick the most demanded feature requests and set the development progress.

The subscription is very affordable, including the free-lifetime option.

UserPowered

Android Tablet

UserPowered is a web-based tool to collect and manage user's feedback, building up the connection with loyal customers.

The only app to schedule written text messages for messengers. We support: iMessage/SMS (with Auto Send), Facebook Messenger, Line, Whatsapp, Telegram, Twitter, Slack, WeChat, LinkedIn, Skype and Phone.

Never forget to stay in touch with people that matter to you. Think of anyone who deserves a kind note, heartfelt birthday wish, or wishing somebody good luck with their driving test.

How does Scheduled work:
Step 1: Schedule a message
Step 2: Select a contact or multiple contacts
Step 3: Select if you want to auto send the message or not
Step 4: Get reminded with a notification to select your favourite messenger or get a notification that your message was sent successfully via auto send (SMS Only)
Step 5: Send your message with Whatsapp, (Facebook) Messenger, Telegram or iMessage

Other Features:
- Import your contacts birthdays
- Auto Send imported birthdays
- Select multiple recipients
- Repeat messages
- Snooze messages
- Archive messages
- Delete Messages

The Scheduled app is free to use and download. We also have Premium subscriptions that offer exclusive features, priced from $0,99 monthly to $1.99 monthly. Subscriptions will automatically renew each month and be charged to your iTunes account within 24-hours of the end of the current period, unless auto-renew is turned off at least 24-hours before the end of the current period. You can turn off auto-renew at any time from your iTunes account settings, but refunds will not be provided for any unused portion of the term. These prices are for United States customers. Pricing in other countries may vary and actual charges may be converted to your local currency depending on the country of residence.

Privacy Policy: https://scheduledapp.co/privacy-policy/

We hope you enjoy the app.

The Scheduled Team

Apps with 'Automatic messages' feature

HelpCrunch

Smartsupp

Froged

UserPowered

Scheduled