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Gather feedback and support customers with effective self-service

  • Online
    Can be self-hosted, but is proprietary.
  • Self-Hosted
    Full Open Code

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.
More flexibility and control for one-time fee, no monthly payments or hidden costs.
It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.
Includes: feedback, help desk, knowledge base, live chat More Info »

Links to official UseResponse sites

Official Website
UseResponse was added by staskltd in Nov 2011 and the lastest update was made in Sep 2015. There is a history of activites on UseResponse in our Change Log and Activity Log. It's possible to update the information on UseResponse or report it as discontinued, duplicated or spam. If you want a nice widget to put on your website check these out.

UseResponse Reviews

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According to the license agreement they are only selling the use of the software. If the company happens to go out of business and their license server gets shutoff you will loose your investment.


Where did you get that information from? According to our license agreement, you get lifetime license, but can't use our code in other free or commercial products that will be distributed in public as your own product.

We don't have plans coming out of business, we prosper with each month and amaze our customers with free updates with each new release :) Anyway, you can use software no matter what happens without need to pay anything except first 1 time fee!


The description describes this software as being open-source, yet also commercial. On their forums they talk of their software as being encrypted (ZenGuard) and not fully open source, furthermore, being commercially open-source seems to defeat the purpose of "open source". Sorry to rant, but keep this in mind when looking at UseResponse. On the other hand great looking app, but it would have been nice to have a real open-source codebase.


You are not correct actually. We state ourselves as commercial open-source, which is perfectly correct definitions of our distribution schema (however doesn't have the way to define it exactly like this on AlternativeTo).

Our software has 99.99% of the code unencrypted (the rest are only few files that are not required to customize the code/layout and contain only code that supports our licensing scheme).

P.S. To avoid misunderstanding and "holywars" - please read


We had these questions asked several times and here is vivid explanation why we are Open Source and the only Open Source project of that kind and quality.