Alternatives to ConnectWise Control for all platforms with any license

Platforms

Show 21 less popular platforms
  • TightVNC icon

    TightVNC

    TightVNC is a free remote control software package. With TightVNC, you can see the desktop of a remote machine and control it with your local mouse and keyboard, just...

    Open Source Windows Linux Windows RT BSD

    • TightVNC is not working through Firewall or allow manage multiple users and share that screen through them Guest • Aug 2015 Disagree   Agree
  • RealVNC icon

    RealVNC

    VNC is remote access and control software which allows you to view and fully interact with one computer desktop (the "VNC server") using a simple program (the...

    Commercial Mac Windows Linux Android iPhone ... Chrome OS Android Tablet BSD iPad Raspberry Pi

  • TigerVNC icon

    TigerVNC

    TigerVNC is an advanced VNC implementation. It is based on the fourth generation of VNC. TigerVNC also includes features from the TightVNC and TurboVNC projects. This...

    Open Source Mac Windows Linux BSD

  • Radmin icon

    Radmin

    Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were...

    Commercial Windows

  • Bomgar icon

    Bomgar

    Get secure remote desktop control of every computer in your organization – Enterprise Remote Support. Greater security over remote access software: PC, Mac, Linux...

    Commercial Mac Windows Linux Windows Mobile Android ... iPhone Blackberry Android Tablet iPad

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  • eHorus icon

    eHorus

    SaaS Remote management: remote desktop, shell, process and file transfer. It has an small-sized agent which is run as a service. These agents connect to our servers so...

    Free Personal Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad

  • Vinagre icon

    Vinagre

    A VNC/SSH Client for the GNOME Desktop - You can connect to several machines at the same time with tabs - You can keep track of your most used connections with...

    Open Source Linux

  • Viubo icon

    Viubo

    Remote Access and Screen Sharing service. Free and Super Simple. From Any Computer: You just need a browser. No applications, no plugins. Secure by Default: Use...

    Free Windows Web

ConnectWise Control Comments

Screen Connect has been bought out

about ConnectWise Control · ·

Screen connect has been destroyed by a company that bought it out and removed the self hosting option and requires you to pay monthly for it. Strike it out as an option if you want self hosting. Another good company/product bites the dust.

I'm wary of the acquisition for sure, however I'm not entirely sure this is accurate as the self-hosted option still exists.

I recently renewed my license in Feb 2016 and am using the product on my own server.

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TeamViewer versus Screen Connect

about ConnectWise Control · ·

I work for a company that uses Screen Connect. For personal use I use TeamViewer.

If you TeamViewer fan's think you've got the solution I sure feel for you, you've been deceived. Screen Connect is alot lighter, faster, more options, and much more...

The only disadvantage is it's self-hosted and might take a little longer to install. It also depends on the JRE but I've never run into an issue where I couldn't connect because the customer's JRE was outdated etc... It's only the MAC pc's that give a horrible headache when it comes to connecting.

If you're trying to decide on a remote software for your company I recommend giving Screen Connect a good work-over.

Hey, another very good alternative which you may try is: R-HUB remote support server.

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Switching from Kaseya

about ConnectWise Control · ·

I run a managed IT services company and I ‘ve been a customer of Kaseya of well over 5 years. Some things it did well, other’s it didn’t. I ultimately came to realize 90% of what I used it for was remote support. It became very expensive, even at their lowest price tier, $2.50 for agent. I would constantly be watching how many I had out there and deleting ones that I didn’t absolutely need in order to stay under my licensing limit. Then all of a sudden, I’d get a new client with 20 machines and would have to scramble to get with Kaseya and purchase new licenses. Before I knew it, I was spending over $10,000 a year on this software. They used to have an option to buy the licenses out right, but it was ridiculously expensive. It would have cost my shop probably close to $100k. They recently came out with a new way to use remote access. It was good and bad. Good that they got rid of VNC, bad that they got rid of RDP. Good that it was very fast to connect, bad that I had to jump between screens to chat with a customer. Oh and transferring files, forget it’s larger than a few hundred MB. Bad that remote control on a Mac was too slow to use. So I ended up shelling out more money to buy a Gotoassit license. I could only afford 1, so me and my other two techs are always fighting over it.
I’m not here to totally bash Kaseya, it has some really great features for automation and integration, but I simply didn’t use them.
I started looking for alternative and found Screen Connect. I just installed the trial this week and it’s pretty bad a**. It does everything I need it to do and is a viable replacement for both Kaseya remote control and Gotoassist. It does some cool stuff.
• It’s fast and lets you adjust the colors and resolution to make it faster
• File transfers work great, although it weird that it limits transfer to or from My Documents\ScreenConnect
• You can reboot into safe mode
• You can set up your web interface where users can download and install you agent in 1 click
• It integrates with AD
• It works on both Mac’s and PC’s for controlling and being controlled
• You can blank out the customers screen so they can’t see what you are doing, as well as turning off their mouse/keyboard
• The best part for me is, it’s licenses not by the number of computers you control, but rather by the number of concurrent support sessions you open at one time. That means I can install my agent all over the place and never have to worry about running out again.
• And it’s WAAAY cheaper than Kaseya. I haven’t made my purchase yet, but I’m definitely going to. I just need to decide how many sessions I think I’ll need.

Prodigi,

I certainly agree that if your using Kaseya as only a remote control solution, you are not getting your monies worth.

The value of Kaseya is to build automation that delivers services with no to low man hours associated with it. Things like Patch management or third party updates, you can build it for one customer then deliver it to 100 and the only added effort is cashing the checks.

If your using Kaseya as its intended, you have ability to affect, monitor and manage dozens, even hundreds of businesses as if they were a single entity. Monitor ALL SQL Servers, regardless of who owns them or where they are located with a single policy. Perform tests to collect additional information when there is an alert, an event log or if CPU utilization spikes. Extend that to every other classification of machines and you are no longer managing customer to customer, efficiency becomes what drives your margin.

If your still doing "break/fix", trading hours for dollars, then Kaseya isn't the tool for you. But there is a glass ceiling on that type of business model. Hence the migration by so many to the "managed services". You need to charge for the value of the services you deliver, not the hours it takes to deliver it, then build processes that automate its delivery and reduce the time and cost you need to invest in support. If your pursuing this model without automation, your missing a huge opportunity.

If you need help using Kaseya as its intended, there are people that can help. Try these guys.

http://www.greaterintell.com

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ScreenConnect is a fully customizable and high performance remote support tool.

Comment by purdypc
about ConnectWise Control · Jul 2011 ·

Hart's PC Repair has tried just about all of the remote support tools out there. Some are really good. For most of them you'll have to pay a yearly subscription fee to keep using. ScreenConnect has all of the great features a remote support technician needs without the recurring yearly or monthly costs.

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