• Spiceworks icon

    Spiceworks

    Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk...

    Free Windows Web / Cloud Android Android Tablet

  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. ...

    Commercial Web / Cloud Android iPhone Blackberry iPad

  • Freshservice icon

    Freshservice

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and...

    Freemium Web / Cloud Android iPhone Android Tablet iPad

  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad ... Self-Hosted

  • Deskero icon

    Deskero

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most...

    Commercial Web / Cloud Android iPhone iPad

  • Vivantio icon

    Vivantio

    The most flexible, reliable, trusted IT service management software on the market.

    Commercial Web / Cloud Self-Hosted

  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team...

    Commercial Web / Cloud

  • Kaseya Solution icon

    Kaseya Solution

    Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

    Commercial Windows Linux Web / Cloud

  • LanDesk Service Management icon

    LanDesk Service Management

    LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented....

    Commercial Web / Cloud

  • Zent.IO icon

    Zent.IO

    Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be...

    Commercial Web / Cloud

  • SupportBee icon

    SupportBee

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add...

    Commercial Web / Cloud

  • ServiceNow icon

    ServiceNow

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of...

    Commercial Web / Cloud

  • Know any more alternatives to OTRS ITSM?

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  • iTop icon

    iTop

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop...

    Open Source Self-Hosted

  • Bpm'online service icon

    Bpm'online service

    Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management

    Commercial Web / Cloud

  • Helpdesk Pilot

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for...

    Commercial Web / Cloud

  • TOPdesk ITSM icon

    TOPdesk ITSM

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,

    Commercial Web / Cloud

  • BlueFolder icon

    BlueFolder

    Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage...

    Commercial Web / Cloud

  • MSM ITSM Software icon

    MSM ITSM Software

    MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of...

    Commercial Windows

  • Share this list of alternatives?

  • Cherwell icon

    Cherwell

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external...

    Commercial Web / Cloud Android iPhone Android Tablet iPad

  • EasyVista icon

    EasyVista

    EasyVista 2012, comprehensive, modular and integrated - IT Service Management - IT Asset Management - IT Financial Management - IT...

    Commercial Web / Cloud

  • Richmond ServiceDesk icon

    Richmond ServiceDesk

    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset...

    Commercial Windows Self-Hosted Microsoft SQL Server Express Internet Explorer Chrome Microsoft SQL Server ... Safari Firefox

  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to...

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android ... iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • eStreamDesk icon

    eStreamDesk

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage...

    Freemium Web / Cloud

  • IntraService icon

    IntraService

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to...

    Commercial Windows Android iPhone iPad Self-Hosted Microsoft SQL Server Express ... Microsoft SQL Server ASP.NET MVC Microsoft IIS

  • SupportPal icon

    SupportPal

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox...

    Commercial Web / Cloud Self-Hosted

  • Verax Service Desk icon

    Verax Service Desk

    Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk...

    Freemium Windows Linux

  • SentinelAgent icon

    SentinelAgent

    Join SentinelAgent and the evolution of Windows monitoring. SentinelAgent is a secure cloud-based Microsoft Windows®...

    Freemium Windows

  • Evayadesk icon

    Evayadesk

    Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API...

    Freemium Windows Linux Web / Cloud Android iPhone iPad ... Mac

  • HelpMaster

    If your business needs to log, track, manage, automate and escalate support issues, then please read on. HelpMaster combines CRM...

    Commercial Windows Web / Cloud

  • Django Helpdesk

    django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    Open Source Mac Windows Linux

  • versaSRS Service Management icon

    versaSRS Service Management

    Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and...

    Commercial Windows

  • CitSmart icon

    CitSmart

    The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several...

    Free Mac Windows Linux Android iPhone Android Tablet

  • HEAT Software icon

    HEAT Software

    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and...

    Commercial Web / Cloud

  • iET ITSM icon

    iET ITSM

    iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully...

    Commercial Web / Cloud

  • ChangeGear icon

    ChangeGear

    ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and...

    Commercial Web / Cloud