Alternatives to iET ITSM for all platforms with any license

  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service...

    Commercial Web / Cloud Android iPhone Blackberry iPad

  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation &...

    Commercial Web / Cloud

  • OTRS ITSM icon

    OTRS ITSM

    OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

    Open Source Windows Linux Web / Cloud

  • Freshservice icon

    Freshservice

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the...

    Freemium Web / Cloud Android iPhone Android Tablet iPad

  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad ... Self-Hosted GitHub

  • Deskero icon

    Deskero

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

    Commercial Web / Cloud Android iPhone iPad

  • Vivantio icon

    Vivantio

    The most flexible, reliable, trusted IT service management software on the market.

    Commercial Web / Cloud Self-Hosted

  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email. They...

    Commercial Web / Cloud

  • Zent.IO icon

    Zent.IO

    Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser Whether we are a contact...

    Commercial Web / Cloud

  • iTop icon

    iTop

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the...

    Open Source Self-Hosted

  • Web Help Desk icon

    Web Help Desk

    The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset...

    Commercial Mac Windows Linux Web / Cloud iPhone Chrome ... Safari

  • Inforobo icon

    Inforobo

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Commercial Web / Cloud

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  • SupportBee icon

    SupportBee

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. Listings update in realtime as tickets come in or as they are...

    Commercial Web / Cloud

  • Kaseya Solution icon

    Kaseya Solution

    Automated IT Management Software and Network Management Software Solutions for IT Departments and Managed Service Providers.

    Commercial Windows Linux Web / Cloud

  • LanDesk Service Management icon

    LanDesk Service Management

    LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and...

    Commercial Web / Cloud

  • ServiceNow icon

    ServiceNow

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between...

    Commercial Web / Cloud

  • Bpm'online service icon

    Bpm'online service

    Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management.

    Commercial Web / Cloud

  • Helpdesk Pilot

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage...

    Commercial Web / Cloud

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  • TOPdesk ITSM icon

    TOPdesk ITSM

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,

    Commercial Web / Cloud

  • BlueFolder icon

    BlueFolder

    Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.

    Commercial Web / Cloud

  • MSM ITSM Software icon

    MSM ITSM Software

    MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and...

    Commercial Windows

  • Cherwell icon

    Cherwell

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or...

    Commercial Web / Cloud Android iPhone Android Tablet iPad

  • EasyVista icon

    EasyVista

    EasyVista 2012, comprehensive, modular and integrated - IT Service Management - IT Asset Management - IT Financial Management - IT Project Management

    Commercial Web / Cloud

  • Richmond ServiceDesk icon

    Richmond ServiceDesk

    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.

    Commercial Windows Self-Hosted Microsoft SQL Server Express Internet Explorer Chrome Microsoft SQL Server ... Safari Firefox

  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android ... iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • eStreamDesk icon

    eStreamDesk

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk...

    Freemium Web / Cloud

  • IntraService icon

    IntraService

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or...

    Commercial Windows Android iPhone iPad Self-Hosted Microsoft SQL Server Express ... Microsoft SQL Server ASP.NET MVC Microsoft IIS

  • SupportPal icon

    SupportPal

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools...

    Commercial Web / Cloud Self-Hosted

  • Verax Service Desk icon

    Verax Service Desk

    Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance. Verax Service Desk helps to: *Control incident resolution workflow from assigning tasks to administrators and...

    Freemium Windows Linux

  • Evayadesk icon

    Evayadesk

    Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based pricing. Email alerts

    Freemium Windows Linux Web / Cloud Android iPhone iPad ... Mac

  • HelpMaster

    If your business needs to log, track, manage, automate and escalate support issues, then please read on. HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single...

    Commercial Windows Web / Cloud

  • CitSmart icon

    CitSmart

    The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes. Certified processes, so far: › Incident...

    Free Mac Windows Linux Android iPhone Android Tablet

  • HEAT Software icon

    HEAT Software

    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified...

    Commercial Web / Cloud

  • ChangeGear icon

    ChangeGear

    ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration...

    Commercial Web / Cloud

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