CrossLoop Reviews

Don't waste your time...

Negative Review by ScottVinVA
about CrossLoop Apr 2013

So I have used Crossloop for 2 years now. I use it on my business website and pay for the PRO version (which I should not have wasted the money).

Pros:
Customization to put on your website.
Automated billing feature.
New Tab chat box popup when someone tries to contact you. (full screen if browser is full screen)
Marketplace *- allows you to add your name to a list of available techs to contact, and makes you searchable.
*
Chat logs

CHEAP!
...more.

Cons:
More than 65% of people chatting me is expecting free service. (most recent comment "this crap costs money?)
Costs 10% of every billing.
Does not always work.
Hard for end users to figure out how to use.
NUMBER 1 Reason this is crap -- THEY WONT RETURN EMAILS, phone calls, comments on Facebook. They seriously for the last 2 years I used them will not return any form of communication. There is a string of communication on their FB page that talks about company, and they have not even stopped that or deleted the post. They wont reply to anything. I have send snail mail with no feedback. This company was built, put online, and left alone. The owner/company could be dead and we dont even know it.

Do not give them a cent, and dont recommend them to anyone. I still have them on their website..but im working on replacing it.

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