Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.
Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.
As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.
First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need of real time customer communication.... More Info »
Key Features of Comm100 Live Chat
• Chatbot that automates your live chat
• Audio & Video Chat
• Fully customizable chat buttons and windows
• Insightful performance reports & analysis
• Rule-based chat routing and allocation
• Industry-leading security and reliability
• 100% uptime with the MaximumOn technology
• Multiple Languages and auto-translation
• APIs and webhooksReal-time visitor monitoring and tracking
• Rule-based proactive chat
• Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
• Pre-chat survey, post-chat survey, operator wrap-up
• Team collaboration and supervision
• Granular permission setting
• Complete easy-to-search chat history
• Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
• Web, desktop and mobile apps
Learn more at: https://www.comm100.com/livechat/featurelist.aspx