• UserVoice icon

    UserVoice

    UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! Create Forum Free accounts & trials. Signing up in 60 seconds!...

    Commercial Web / Cloud Android iPhone Android Tablet iPad

  • Freshdesk icon

    Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or...

    Commercial Mac Windows Linux Web / Cloud Android iPhone Chrome OS Android Tablet iPad Google Apps

  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service...

    Commercial Web / Cloud Android iPhone Blackberry iPad

  • Get Satisfaction icon

    Get Satisfaction

    User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    Commercial Web / Cloud

  • Desk.com icon

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime...

    Commercial Web / Cloud

  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad Self-Hosted GitHub

  • Kayako icon

    Kayako

    Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer support.

    Commercial Mac Windows Linux Web / Cloud Android iPhone Blackberry Android Tablet Windows Phone iPad

  • Zoho Discussions icon

    Zoho Discussions

    Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

    Freemium Web / Cloud

  • Zent.IO icon

    Zent.IO

    Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser Whether we are a contact...

    Commercial Web / Cloud

  • TeamSupport.com icon

    TeamSupport.com

    Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you...

    Commercial Web / Cloud

  • Eyenewton icon

    Eyenewton

    Give a chance to your customers to call you in 8 seconds. No advertising. This is a new communication standard between customer and a company. It is difficult to express in words how great it works. Press the button in the right and...

    Freemium Web / Cloud Self-Hosted

  • Inforobo icon

    Inforobo

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Commercial Web / Cloud

  • Know any more alternatives to Casengo?

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  • Supportbench icon

    Supportbench

    Supportbench lets you see all your customers in one place and engage them across all your support.

    Commercial Self-Hosted

  • Helprace icon

    Helprace

    Helprace is an all-in-one customer service platform: help desk, knowledge base and feedback system.

    Commercial Mac Windows Linux Web / Cloud Android iPhone Chrome OS Android Tablet iPad

  • Helloumi icon

    Helloumi

    Helloumi is a Conversational Commerce platform that gathers main instant messaging channels to allow business be where their customers are.

    Commercial Web / Cloud

  • Comm100 Live Chat icon

    Comm100 Live Chat

    Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction.

    Commercial Mac Windows Web / Cloud Android iPhone Blackberry iPad

  • HelpShift icon

    HelpShift

    Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

    Commercial Web / Cloud

  • HappyFox icon

    HappyFox

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media. HappyFox...

    Commercial Web / Cloud Windows Mobile Android iPhone

  • Share this list of alternatives?

  • Marketeer icon

    Marketeer

    Hybrid Live Chat For Better Customer Service and Engagement. Bots working together with your team for optimising your customer acquisition and retention processes.

    Commercial Web / Cloud

  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • eStreamDesk icon

    eStreamDesk

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk...

    Freemium Web / Cloud

  • IntraService icon

    IntraService

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or...

    Commercial Windows Android iPhone iPad Self-Hosted Microsoft SQL Server Express Microsoft SQL Server ASP.NET MVC Microsoft IIS

  • SupportPal icon

    SupportPal

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools...

    Commercial Web / Cloud Self-Hosted

  • Evayadesk icon

    Evayadesk

    Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based pricing. Email alerts

    Freemium Windows Linux Web / Cloud Android iPhone iPad Mac

  • GetSmily icon

    GetSmily

    GetSmily’s software allows companies to measure the emotional engagement of their stakeholders (customers, partners, visitors) right from their websites thanks to a widget collecting user feedback and web analytics. The reports...

    Commercial Web / Cloud

  • HelpSumo icon

    HelpSumo

    A Complete Online Help desk solution for providing professional support to your products/services. .

    Commercial Mac Windows Linux

  • KronoDesk icon

    KronoDesk

    Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and...

    Commercial Web / Cloud

  • Gorgias Helpdesk icon

    Gorgias Helpdesk

    Gorgias is a helpdesk which enables to manage customer support from one screen. - See the customer profile from your back-office. Issue refunds, cancel orders, etc. - Connect all your support channels: email, live chat, facebook...

    Commercial Web / Cloud

  • Agent.ai icon

    Agent.ai

    Agent.ai provides Artificial Intelligence software which enables mobile apps, brands and businesses to respond to customers faster, 24/7/365, while helping agents become more productive.

    Free Mac Windows Android iPhone Chrome OS

  • Product Pains icon

    Product Pains

    Giving users a louder voice to help teams build better products.

    Freemium Web / Cloud

  • GoToHelpDesk.net icon

    GoToHelpDesk.net

    Provides customer service & help desk SAaS. Free SAaS with options to upgrade but free service is not degraded in any way.

    Commercial Web / Cloud

  • Bornevia icon

    Bornevia

    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    Commercial Web / Cloud Android

  • Directly icon

    Directly

    On-demand Customer Service Apps. Intelligently route helpdesk tickets and community questions to your expert users and reward them for quick resolution.

    Commercial Web / Cloud

  • Maian Support

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely...

    Freemium Windows Linux PHP

  • Zonka Feedback icon

    Zonka Feedback

    Zonka Feedback is a Customer Experience Management Platform for hospitality, healthcare, wellness, retail and similar businesses. Capture guest feedback at restaurants on tablets after their meal or know about guest experience after...

    Commercial Android Tablet iPad

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