Box Reviews

Good functionality - bad customer policy 2 Helpful

Review by JoWo
about Box Sep 2013

My company has been using box for half a year, and we are happy with the functionallity of the product. Commenting, sharing, syncing, updating: These are easy to use functions, and we soon decided to buy a business subscription.

But it turned out that the subscription is hard to handle and confusing to understand. When ordering, box counts all connected users. And because we had already initiated contact (i.e. shared folders) wiith some external clients, they too counted as "seats", and had to be paid for. However, increasing internal and external users after the initial order did not affect subscription or billing, event though we shortly after had used (quote) "25 of 7 seats".

Some months later, I found that it was time to do some evaluation, and concluded that I only needed a handful (4) subscriptions. The rest could be short-term collaborators (clients, temps etc) that could go along without the enhanced functionality of the business user. But box refused to reduce our seat count until we removed all connected personal users from our folders, and even then the process took weeks to complete.