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Atera Comments


Positive Comment by alisonblak
about Atera Jan 2016

i have use this for work and has help a lot, i would definetily recomend this and it's worth the price really



Positive Comment by marceljellema
about Atera Aug 2015

We use atera monitoring tool for several years now. It is a powerfull tool for our job.


Great set of support tools & great supprt

Positive Comment by edwinkik
about Atera Jul 2015

We have been using Atera's Alphacontrol for quite some years now and are very happy to experience the development they perform and the support they supply. We can recommend using it for remote IT management of your business customers.



Comment by alvaropola
about Atera Jul 2015

we are a small company providing infrastructure management services of information technology to small and medium enterprises. Formerly worked reactively trough remote access tools for solving our "tickets". Not a good / beneficial solution for us nor for the customer. For this reason, we used the Atera where we are quite satisfied with the proactivity of the solution as well as the incident management. I strongly recommend to Atera as RMM solution.


Alfa Cotrol Interface

Positive Comment by edik
about Atera Jul 2015

Our company working with Atera many years (I actually 5 years). The main future that we are most appreciate is Atera MailShield. I talk about thousands of users in hundreds of domains.
The extremely easy to create, log, white/black list, relay and so on, no guru no crazy Russian Linux-iods need any more...
Another one Big thing is Atera Datashield, cloud storage backup client for most common services: SQL, EXCHANGE (no Granular...yet), Files. From last update all management was refurbished, and all that we need browser opened on port 5000
Easy setup, easy backup and easy restore, what more?


Atera = Simple - Mobile - Value For Money

Positive Comment by BJBIZZ
about Atera Jul 2015

We are a IT Support team located in Regional Australia and had searched for a long time. Trying to find one solution to help us maintain our commitment to our clients, and this has been an interesting journey. When we found Atera we were able to put all the bits and pieces we had plugged together aside and start using 1 primary product that enables us greater control over how we manage our client support. Well done Atera!

[Edited by BJBIZZ, July 14]



Comment by koenborms
about Atera Jul 2015

Not so long ago, we implemented Atera in our systems. I must say that it went beyond our expectations. Also very surprisngly, when we made a suggestion for some new features, they made it true in an update.
The pricing is just correct, you pay for what you get and more.

Saving money is easy and better pricing toward customers is no big problem anymore!


Atera RMM - Great Product, Excellent Support

Positive Comment by MikeAnnesley
about Atera Jul 2015

We are a Small Business IT Support company and MSP. For many years we have had to put together a disparate set of tools to provide the level of support our customers demand and give us the control and visibility we require. This involved multiple subscriptions for the help desk component, the ticketing system, CRM module and of course the remote management and monitoring component.

Along comes Atera with a set price per user/engineer with all the tools in one box. A welcome breath of fresh air and thoroughly recommended for any company in IT support or MSP services.


fantastic functionality and when needed great support

Comment by jhuijbregts
about Atera Jul 2015

We now use the Atera system for a few years and each time they implement new useful functionality which we can use to work even more efficiently. Great system and great support when needed. We monitor all of our custumers servers and workstation without having to pay per unit. Our policy: every unit added to a custumers system has the AteraAgent on it!!


Very frendly and usefull

Comment by talnet
about Atera Jul 2015

Great All in One Admin Panel .
Very frendly and usefull .

We use almost all fitures that our IT Dept needs.


Good end-to-end suite for a MSP to do infrastructure monitoring, service desk management and billing

Positive Comment by stijnh1
about Atera Jul 2015

Atera is young, and still being improved every day, but for this price point its almost impossible to get better value. Atera combines monitoring, comprehensive SLA and Service Desk management (tickets, customer surveys etc.) and tracking of time and subsequent invoicing.

And everything is 100% cloud based.

Atera can still use some more depth with certain features, and is only available in English, but it's a very nice product at a very competitive price level.

Since it's a subscription product you can get out if it's not for you. Doing a trial is worth putting some time in.