Alternatives to Atera for all platforms with any license

Platforms

Show 11 hidden platforms
  • Spiceworks icon

    Spiceworks

    Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more. Spiceworks is the complete network monitoring &...

    Free Windows Web / Cloud Android Android Tablet

  • Freshdesk icon

    Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or...

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Chrome OS Android Tablet iPad Google Apps

    No features added Add a feature
  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service...

    Commercial Web / Cloud Android iPhone Blackberry iPad

    No features added Add a feature
  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad ... Self-Hosted GitHub

  • Kayako icon

    Kayako

    Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer support.

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Blackberry Android Tablet Windows Phone iPad

  • Inforobo icon

    Inforobo

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Commercial Web / Cloud

    No features added Add a feature
  • SolarWinds Server & Application Monitor icon

    SolarWinds Server & Application Monitor

    Server and application performance monitoring has never been easier or more affordable. With agentless monitoring for hundreds of applications and hardware types, Server & Application Monitor delivers the management, alerting, and...

    Commercial Windows

    No features added Add a feature
  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android ... iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • Labtech IT Software icon

    Labtech IT Software

    LabTech is a very complex system and can be used to manage almost everything an IT department needs to manage. The number of features in LabTech can be quite daunting. To help simplify the features, they have been grouped into four...

    Commercial Mac Windows Linux Windows Mobile Android iPhone ... iPad

  • SupportPal icon

    SupportPal

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools...

    Commercial Web / Cloud Self-Hosted

    No features added Add a feature
  • Evayadesk icon

    Evayadesk

    Evayadesk is a cloud-based simple customer support ticketing software which is easily integrable. Web and Androind SDK along with API Integration has unique ticket based pricing. Email alerts

    Freemium Windows Linux Web / Cloud Android iPhone iPad ... Mac

    No features added Add a feature
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  • Sygma icon

    Sygma

    Cloud solution for IT work: organize, manage, speed up and measure you work. Help Desk, web Ticket System and CRM. Manage asset, items, expire, license, hardware. Agent monitoring.Integration with Teamviewer, Vmware, Kayako, 1Backup...

    Freemium Mac Windows Linux Web / Cloud

  • Kaseya Network Monitor icon

    Kaseya Network Monitor

    Intellipool Network Monitor has been renamed to Kaseya Network Monitor. Kaseya Network Discovery allows you to find, catalog, deploy, view, manage and report on all IP devices on the network. Simply said, if you cannot find...

    Commercial Windows

    No features added Add a feature
  • ConnectWise icon

    ConnectWise

    ConnectWise offers IT organizations hosted business automation software to sell, manage, implement, deliver and bill IT products and services to lower costs and increase revenue. The #1 Professional Services Automation (PSA) solution

    Commercial Web / Cloud

    No features added Add a feature
  • Autotask icon

    Autotask

    Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service Providers to sell, implement, deliver and bill their services. Autotask will help you improve your business performance through the automation and...

    Commercial Windows Web / Cloud

    No features added Add a feature
  • Gorgias Helpdesk icon

    Gorgias Helpdesk

    Gorgias is a helpdesk which enables to manage customer support from one screen. - See the customer profile from your back-office. Issue refunds, cancel orders, etc. - Connect all your support channels: email, live chat, facebook...

    Commercial Web / Cloud

    No features added Add a feature
  • GoToHelpDesk.net icon

    GoToHelpDesk.net

    Provides customer service & help desk SAaS. Free SAaS with options to upgrade but free service is not degraded in any way.

    Commercial Web / Cloud

    No features added Add a feature
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  • Bornevia icon

    Bornevia

    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    Commercial Web / Cloud Android

    No features added Add a feature
  • Directly icon

    Directly

    On-demand Customer Service Apps. Intelligently route helpdesk tickets and community questions to your expert users and reward them for quick resolution.

    Commercial Web / Cloud

    No features added Add a feature
  • Maian Support

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely...

    Freemium Windows Linux PHP

    No features added Add a feature

Atera Comments

good

Positive Comment by alisonblak
about Atera Jan 2016

i have use this for work and has help a lot, i would definetily recomend this and it's worth the price really

Reply

Atera

Positive Comment by marceljellema
about Atera Aug 2015

We use atera monitoring tool for several years now. It is a powerfull tool for our job.

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Great set of support tools & great supprt

Positive Comment by edwinkik
about Atera Jul 2015

We have been using Atera's Alphacontrol for quite some years now and are very happy to experience the development they perform and the support they supply. We can recommend using it for remote IT management of your business customers.

http://www.kikforce.nl

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ATERA RMM

Comment by alvaropola
about Atera Jul 2015

we are a small company providing infrastructure management services of information technology to small and medium enterprises. Formerly worked reactively trough remote access tools for solving our "tickets". Not a good / beneficial solution for us nor for the customer. For this reason, we used the Atera where we are quite satisfied with the proactivity of the solution as well as the incident management. I strongly recommend to Atera as RMM solution.

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Alfa Cotrol Interface

Positive Comment by edik
about Atera Jul 2015

Our company working with Atera many years (I actually 5 years). The main future that we are most appreciate is Atera MailShield. I talk about thousands of users in hundreds of domains.
The extremely easy to create, log, white/black list, relay and so on, no guru no crazy Russian Linux-iods need any more...
Another one Big thing is Atera Datashield, cloud storage backup client for most common services: SQL, EXCHANGE (no Granular...yet), Files. From last update all management was refurbished, and all that we need browser opened on port 5000
Easy setup, easy backup and easy restore, what more?

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Atera = Simple - Mobile - Value For Money

Positive Comment by BJBIZZ
about Atera Jul 2015

We are a IT Support team located in Regional Australia and had searched for a long time. Trying to find one solution to help us maintain our commitment to our clients, and this has been an interesting journey. When we found Atera we were able to put all the bits and pieces we had plugged together aside and start using 1 primary product that enables us greater control over how we manage our client support. Well done Atera!

[Edited by BJBIZZ, July 14]

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atera

Comment by koenborms
about Atera Jul 2015

Not so long ago, we implemented Atera in our systems. I must say that it went beyond our expectations. Also very surprisngly, when we made a suggestion for some new features, they made it true in an update.
The pricing is just correct, you pay for what you get and more.

Saving money is easy and better pricing toward customers is no big problem anymore!

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Atera RMM - Great Product, Excellent Support

Positive Comment by MikeAnnesley
about Atera Jul 2015

We are a Small Business IT Support company and MSP. For many years we have had to put together a disparate set of tools to provide the level of support our customers demand and give us the control and visibility we require. This involved multiple subscriptions for the help desk component, the ticketing system, CRM module and of course the remote management and monitoring component.

Along comes Atera with a set price per user/engineer with all the tools in one box. A welcome breath of fresh air and thoroughly recommended for any company in IT support or MSP services.

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fantastic functionality and when needed great support

Comment by jhuijbregts
about Atera Jul 2015

We now use the Atera system for a few years and each time they implement new useful functionality which we can use to work even more efficiently. Great system and great support when needed. We monitor all of our custumers servers and workstation without having to pay per unit. Our policy: every unit added to a custumers system has the AteraAgent on it!!

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Very frendly and usefull

Comment by talnet
about Atera Jul 2015

Great All in One Admin Panel .
Very frendly and usefull .

We use almost all fitures that our IT Dept needs.

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Good end-to-end suite for a MSP to do infrastructure monitoring, service desk management and billing

Positive Comment by stijnh1
about Atera Jul 2015

Atera is young, and still being improved every day, but for this price point its almost impossible to get better value. Atera combines monitoring, comprehensive SLA and Service Desk management (tickets, customer surveys etc.) and tracking of time and subsequent invoicing.

And everything is 100% cloud based.

Atera can still use some more depth with certain features, and is only available in English, but it's a very nice product at a very competitive price level.

Since it's a subscription product you can get out if it's not for you. Doing a trial is worth putting some time in.

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